What are the responsibilities and job description for the Front Desk/Customer Service Representative position at W.T. Hight Company?
We are seeking a friendly energetic and detail-oriented Front Desk/Customer Service Representative to join our dynamic team. In this vital role, you will be the first point of contact for visitors and clients, providing exceptional customer service while managing a busy front desk environment. This is a great role if you enjoy helping people, staying organized, and being part of a small, supportive team.
What you'll do:
- Greet customers and visitors in person and on the phone.
- Answer questions and route calls to the right team member.
- Enter orders or customer information into our system.
- Assist with basic office and administrative tasks.
- Provide a positive, professional experience.
What we're looking for:
- Friendly and professional communication skills.
- Comfortable using computers and basic office software.
- Previous customer service or front desk experience preferred but will train the right person.
What you'll get:
- Consistent weekday schedule.
- Stable, long-term position.
- Supportive team environment.
- Opportunity to grow with the company.
Pay: $19.00 - $22.00 per hour
Expected hours: 30.0 – 40.0 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Pembroke, MA 02359 (Required)
Work Location: In person
Salary : $19 - $22