What are the responsibilities and job description for the Customer Service & Material Handling Representative position at W.T. Hight Company?
Job Overview
We are seeking a motivated Inside Sales & Customer Service Representative to join our material handling team. This role combines customer service, order management, and inside sales responsibilities to help customers find the right solutions for their applications. The successful candidate will enjoy working with people, learning technical products, and building long-term customer relationships while supporting a fast-paced and collaborative environment.
Skills and Qualifications
- 2 years of customer service, inside sales, sales support, or industrial distribution experience preferred
- Strong customer-focused sales aptitude with the ability to identify customer needs and recommend solutions
- Excellent verbal and written communication skills
- Proficiency with Microsoft Office (Outlook, Word, Excel) and CRM/ERP systems
- Ability to learn and support technical product lines including casters, wheels, material handling equipment, storage products, and warehouse solutions
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
- Detail-oriented with excellent order entry and follow-up skills
- Strong problem-solving abilities and a sense of urgency in resolving customer issues
- Comfortable communicating by phone, email, and online chat with customers and vendors
- Experience with inventory management, purchasing, or distribution software is a plus
- Team-oriented attitude with willingness to support inside sales, customer service, and operational function
What We're Looking For
- Positive attitude and strong work ethic
- Desire to build long-term customer relationships
- Ability to work independently while contributing to a collaborative team environment
- Interest in developing product knowledge and growing within the company
- Industrial distribution, material handling, or caster industry experience is a plus, but we are willing to train the right candidate
This position offers an excellent opportunity for someone looking to build a career in industrial sales, customer service, and material handling solutions.
Pay: $21.00 - $26.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Work Location: In person
Salary : $21 - $26