What are the responsibilities and job description for the Field Service Operations Coordinator position at Wärtsilä?
Field Service Operations Coordinator
Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together.
Business Unit Parts and Field Service is a global organisation with harmonised ways of working and tools to deliver the best possible services for our customers. In our global team we value, respect, and embrace different opinions and diversity. Safety, environment, and wellbeing are our foundation, and we never compromise them.
We are now looking for an Operations Coordinator – Field Services (2-Stroke Focus) to join our team working for a better future.
The position is permanent, and the preferred location is US or Canada. This is a hybrid role with flexibility.
What you will be doing?
As an Operations Coordinator, you will play a key role in ensuring timely and safe delivery of Field Service Engineers (FSEs) to customer sites, primarily for 2-stroke engine service projects on container vessels. Your main responsibility will be to manage the operational side of service delivery, coordinating resources, work orders, and invoicing to guarantee first-time-right execution and improved customer satisfaction.
You will work closely with internal stakeholders such as Sales, Resource Coordination, Parts, and QEHS, and report to the Team Lead for 2-Stroke Operations.
Responsibilities:
- Coordinate Field Service operations for 2-stroke engine projects, ensuring timely execution within vessels.
- Manage work orders, scheduling, invoicing, and timesheet validation.
- Ensure compliance with Wärtsilä safety and environmental guidelines and promote a Safety-First mindset.
- Collaborate with internal teams to align on project requirements and deadlines.
- Review quotations and margins before job execution to ensure profitability.
- Support FSEs throughout the service process, providing guidance and resolving operational challenges.
- Maintain accurate documentation for jobs, including progress reports and invoicing records.
- Adapt to ongoing changes in systems and platforms (e.g., Salesforce – SAP).
To be successful in this role, we expect you to have:
- A safety-first mindset and commitment to quality.
- Bachelor’s degree in Engineering, Marine Technology, or related field (or equivalent experience).
- Proven experience in service delivery coordination within the marine industry.
- Strong understanding of Field Services processes and operations.
- Excellent English communication skills (verbal and written).
- Strong organizational and time management skills.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
As an ideal candidate, we expect you to have:
- High integrity.
- Passion for customer service and technical excellence.
- Strong focus on quality and safety.
- Critical thinking
- Excellent communication skills (verbal and written) in languages needed to support the team.
- Strong organizational skills and a team player mindset.
- Ability to work effectively with individuals from diverse cultural backgrounds.
Travel Requirements:
In this role, some domestic travel may be required. While most activities are office - based, occasional visits to customer sites or training sessions may occur. Estimated travel: 20%
Successful applicants must be authorized to work in Canada or USA without sponsorship.
Successful Canadian candidates must be able to travel to the United States for business purposes.
As part of the recruitment process, certain roles will be subject to pre-employment conditions, which can include — but are not limited to — reference checks, background screening (criminal record, education, and employment verification), fit-to-work medical assessments, and confirmation of eligibility to work in Canada.
The starting salary for this position would be determined with consideration of the successful candidate’s relevant education, individual skill set, level of experience applicable to the role they are being offered and consideration of internal equity.
Last application date: 22/02/2026
Wartsila is committed to Employment Equity, supports diversity in the workplace, and encourages applications from all qualified individuals, including women, members of visible minorities, Indigenous persons, and persons with disabilities.
If you require accommodation during the recruitment process, please let us know, and we will work with you to support your request.
At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.