What are the responsibilities and job description for the Inside Sales Representative - Discrete position at Würth Industry USA?
Essential Duties And Responsibilities
- Work to meet all established Key Performance Indicators (KPI’s)
- Meet sales and gross profit percentage targets for assigned books of business.
- Follow company guidelines to establish selling prices and profit margins.
- Actively research profitability concerns.
- Meet objectives related to customer acquisition and activation.
- Always represents the company professionally and courteously.
- Moderate/Expert technical understanding of fasteners & industrial hardware required.
- Works to ensure customer retention through seamless customer support, proactive communication, and order fulfillment troubleshooting
- Serve as an escalation point for non-routine customer solutions and support. Provide support to the Business Unit Manager in escalated matters.
- Work to improve customer experience and provide solutions for one-time buys, and drive efficiency to improve service & profitability.
- Provide support and mentorship to other members of the discrete/unplanned Inside Sales team, including providing training opportunities.
- Data entry, quote support, record management, researching activities, logistics (communication with warehouse), shipment scheduling, etc. via defined processes
- Effective management of all customers’ master data (IE: shipping conditions, blanket order requirements, customer contact information, CRM data, prior day invoicing, order entry etc.)
- Proactively drives account management while executing tasks to support the sales process and move opportunities forward.
- Collaborate professionally with cross-functional teams to identify and resolve customer issues.
- Work to improve customer experience and provide solutions for one-time buys, and drive efficiency to improve service & profitability.
- Manage customer portals for demand, quote requests, and corrective actions
- Maintains and builds customer relationships to become trusted consultative advisors
- Excellent judgement and decision-making skills
- Strategic thinker; uses creative and innovative problem solving in many types of diverse situations.
- Proactively contact customers to assist with upcoming requirements.
- Be able to learn ways with Wurth training to read and decipher customer prints and drawings
- Provide Leadership for recommending and identifying internal process improvements.
- Respond timely to requests via all modes of communication (IE: phone, fax, email or chat)
- Performs other duties, as assigned.
- Bachelor’s Degree Preferred. High school diploma/GED
- Minimum 3 - 5 years’ customer service/inside sales or related experience is required.
- Intermediate to Advanced experience in Microsoft Outlook, Word and PowerPoint.
- Advanced Excel skills.
- SAP & P21 skills/experience are advantageous.
- Must be able to read, analyze and understand customer purchase orders, drawings and vendor-supplied reference material.
- Experience in sourcing and procuring industrial hardware.
- Intermediate technical understanding of fasteners & industrial hardware required.
- Ability to analyze data to make decisions and impact on the customer.
- Up sell products and services
- Ability to supply customers with professional written, computer-generated or verbal quotations and recommendations.
- Must be able to verbalize thoughts and information via phone and in person clearly and concisely.
- Excellent judgement and decision-making skills
- Ability to establish credibility, respect and trust from internal colleagues and external customers.
- Ability to keep employees motivated, create a team environment and resolve conflict.
- Must occasionally lift, carry or move up to 25 lbs.