What are the responsibilities and job description for the Operations Support Coordinator position at W.R. Case?
Operations Support Coordinator
PRIMARY DUTIES:
Shipping Operations:
- Monitor inventory levels and allocate product to meet orders and shipping priorities
- Monitors, builds, and ships panel assortments for new dealers.
- Track data and communicates shipping-related issues to management and the shipping team for resolution.
- Provide support to shipping department as needed to correct picklist/system errors.
- Monitor and ensure orders issued to shipping are on track to meet Company goals.
- Responsible for completing various customer requests related to manipulation/shipment of product.
Production Support:
- Monitor production schedules and communicates issues that could effect on time delivery and shipment targets.
- Assists Innovation, IE Support, Planning, and Embellishing as needed to ensure the smooth flow of information between the customer, scheduling, art department, credit, and the factory floor to move new orders through the process to be scheduled and shipped.
- Monitor finished good due dates on past due product and works with planning to allocate and print those orders. Proactively works to minimize late orders.
- Monitors the release of special factory orders and new product, accurately performs manual allocations when necessary
- Assist in identifying process improvements to increase efficiency and reduce waste.
Cross-Functional Collaboration:
- Act as a bridge between different departments, fostering effective communication and collaboration.
- Works with sales administration team to coordinate order-related issues, including product availability and delivery updates.
- Participates in cross-functional meetings to provide insights and updates on operations-related matters.
- Able to perform key tasks as a back-up to the Operations Support Manager
- Shares responsibility for training new Operations Support personnel when needed
Process Improvement:
- Evaluate and recommend improvements to enhance efficiency and productivity.
- Responsible for identifying system issues and collaborate with IT to improve the Allocations/Printing processes
- Responsible for monitoring throughput of orders by identifying system issues affecting on-time delivery
EDUCATION & ADDITIONAL ELIGIBILITY QUALIFICATIONS:
- High School Diploma or equivalent required.
- Prior experience in operations, logistics, supply chain management, shipping, production, and/or sales administration functions required.
- Proficiency in using relevant software tools, such as Excel, ERP systems, and data analysis tools.
***This is an office hourly, full on-site position located in Bradford, PA***