What are the responsibilities and job description for the Customer Service Specialist I position at W&O Supply?
Job Summary:
The Customer Service Specialist I role maintains ownership and accountability of all Order Management process steps of a sales order for distributed products. This role also performs administrative functions pertaining to the operation of the company and the safety of company personnel.
Primary Duties & Responsibilities:
The Customer Service Specialist I role maintains ownership and accountability of all Order Management process steps of a sales order for distributed products. This role also performs administrative functions pertaining to the operation of the company and the safety of company personnel.
Primary Duties & Responsibilities:
- Effectively review customer purchase order details and order hand-off information to input sales orders for distributed products for all product verticals into systems of record with attention to detail and timely execution.
- Prepare and distribute paperwork for shipment to ensure accurate execution of sales orders.
- Input purchase orders and material transfers for components required to complete orders and issue orders to external suppliers.
- Routinely communicate with external suppliers to monitor delivery dates
- Send Sales Order Acknowledgement to the customer and communicate order updates
- Complete forms to request new customers, bill to/ship to addresses and/or vendors
- Assist with changes/updates to sales orders and purchase orders
- Responsive to customers through prompt follow-up to order need, inquiries and non-technical problem resolution.
- Engage necessary resources to resolve order fulfillment issues when they arise
- Follow order fulfillment process for product availability and production determination
- Education & Experience
- Oracle experience preferred, but not required
- High School diploma
- College degree (preferred)
- Experience in a customer-service or administrative role addressing business process and customer needs within order execution process. (preferred)
- Skills & Abilities:
- Customer-focused attitude (internal/external)
- Highly organized
- Self-directed learner
- Effective time-management
- Detail-oriented
- Must be able to travel and have a clear driving record in accordance to company driving guidelines
- Clear background check and drug/alcohol screening
- Travel: less than 5%
- Lifting up to 20 pounds
- Bending, stooping, walking
