Account Manager II

Job Summary - remote work with 50-60% overnight travel required.

As an Account Manager, you will be responsible for driving, coordinating, and increasing sales at assigned accounts within your territory. The Sales Director in conjunction with the VP of Sales will determine account lists. The Account Manager is expected to promote all products and services represented by the company within the assigned vertical to increase market share year over year. The annual plan, target accounts and KPI’s are to be documented and reviewed continuously. This person utilizing tools proficiently to continue to grow existing accounts to greater status. This person is now growing or acquiring “A” accounts and becoming more self-reliant in managing what they have been entrusted with for the sake of their customer, the company, and themselves.

Positional Requirements & Qualifications

• Responsible for the direct day to day selling of company product and service offerings as directed, specifically using Application Selling methods to drive new business
• Build, maintain, and retain relationships with key buying influences and key management contacts at site by building effective long-term relationships and customer loyalty
• Develops and maintain a thorough knowledge of the Company’s available services, lines of business, pricing structures, and offers additional services as appropriate to assigned existing customers
• Participate in OEM training classes to understand technical differentiators of our OEM product offerings
• Complete customer survey reports for all meaningful customer touchpoints. (Meaningful defined as a touchpoint with a primary customer requiring action items or follow up requirements)
• Regularly meets with Sales Director and Operational stakeholders to review customer retention and relationship activities, progress versus goals, and status of key customer relationships
• Using the available data - develop, maintain, and implement an account strategy and plan with sales management
• Schedules and completes proactive customer calls and visits capturing key information, working with OEM partners on a regular basis.
• Identify capital projects, maintenance outages, and other spending events early and alert appropriate personnel
• Partners with the operations team, when needed, to address customer services issues
• Builds relationships and increases Company visibility through participation in Company-sponsored activities, trade shows, chamber of commerce events and other similar activities
• Assure delivery of total customer care
• Create and maintain customer trust in the company as a quality, value-added, solutions provider
• Demonstrate product knowledge at a level sufficient to independently make customer presentations that will drive business opportunities
• Proactively utilize and develop relationships with OEM representatives to grow sales and demonstrate the company’s commitment to their brands
• Develop, maintain, and execute an account and product and services growth strategy
• Achieve new wallet share growth at key accounts, adding company services and/or product offerings to the spend.
• Develop an Account Management strategy that includes routine visits and meetings that allows flexibility for new opportunities.
• Minimal supervision required
  
  

Positional Requirements & Qualifications

• Education & Experience
• Proficient with computer software tools including but not limited to: emails, appointment setting, spreadsheets, and tableau dashboards
• Years of industry-specific, customer-facing sales experience: 2-6
• Book of Business: $2m - $4m
• Bachelor’s degree in engineering, Business, Marketing, Sales, or related field or equivalent experience preferred
• US TWIC Card preferred or must be able to obtain
• Skills & Abilities
• Focus on safety and Team player
• Strong desire to succeed and promote new business
• Highly organized and Effective time-management
• Strong interpersonal, communication, technical, and presentation skills
• Ability to build strong customer relationships quickly
• Clear background check within company and customer requirements
• Must be able to pass drug & alcohol screening
  
  

Essential Physical Functions

• Lifting up to 25 pounds
• Bending, stooping, ability to stand for extended periods of time
• Must be able to travel between 50-60% and have a clear driving record in accordance with company driving guidelines
  
  

This job description is intended to describe the general nature and level of the work being performed. This is not an exhaustive list of all duties and responsibilities. The company reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.