What are the responsibilities and job description for the Guest Service Manager position at W. Lee Flowers & Co?
Come grow with grocery at IGA! We’re not like other grocery stores – We Create Smiles! Join us where you can create smiles, share your hometown pride, and grow in a fast-paced environment – We need YOU!
Benefits For Now And Your Future
Benefits For Now And Your Future
- Weekly Pay
- Paid Time Off
- Medical, Dental, Vision
- Short & Long-Term Disability
- Employee Assistance Program
- 100% Company Funded Pension
- 401K
- Observe, evaluate, and coach hosts to deliver friendly, superior customer service which focuses on show.
- Maintain measurement plans and reports to evaluate host, financial and operational effectiveness.
- Conduct training needs assessments to identify performance gaps and provide necessary coaching and feedback.
- Deliver on-the-job training (OJT) programs and materials.
- Drive measurement based continuous improvement of OJT.
- Select, train and develop Guest Service Leaders.
- Assess the Friendliness and Show aspects of each department, identifying performance gaps and other training needs. Provide feedback and partner with the store management team to deliver solutions.
- Manage training activities (OJT, online, etc.) and assess the support needed to drive organizational effectiveness. Provide feedback and partner with the store management team to deliver solutions.
- Manage the hiring processes including sourcing and candidate management. Work with the store management team to ensure interviewing, onboarding and training processes follow established guidelines.
- Complete, review, and maintain all training documentation including OJT, new hire and performance documentation.
- Works with Store Manager to ensure that a schedule is written to provide the desired level of guest service within established labor guides.
- Process guest orders, including performing functions of cashiers or guest service clerks.
- Perform guest service desk functions as needed.
- Ensure that an accurate daily cash count is completed.
- Ensure bank deposits are completed daily according to policy.
- Monitor and analyze audits according to company guidelines.
- Monitor and enforce all Front End policies related to Asset Protection and Shrink Control.
- Ensure the security of the office and store funds.
- Maintain supplies needed for Front End according to budget.
- Strong communication and partnering skills.
- Knowledge and application of operations within a retail environment.
- Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
- Knowledge and application of the principles of differentiated learning.
- Leadership experience with direct reports.
- Ability to read and understand information and direction.
- Ability to work well with others.
- Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
- Must be at least 18 years old.
- Ability to stand for extended periods of time.
- Demonstrate successful use of math skills.
- Ability to work well with computers.
- Knowledge of Front End operations.
- Ability to work shifts during peak times (such as 10-7) at least 3-4 days per week.