What are the responsibilities and job description for the Customer Service position at W JOE SHAW LTD?
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- High School Diploma or equivalent with a minimum of three (3) years of related CSR experience.
- Proficient in Microsoft Office including Excel and other job related software/e-technology/cloud based solutions.
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Must demonstrate the ability to effectively communicate, negotiate and resolve customer issues ensuring business outcomes.
- Ability to follow specific instructions and adhere to safety guidelines.
- Must have valid state issued Driver’s License as required to drive on company business.
- Bilingual English-Spanish preferred.
The work is performed in an office setting with moderate noise level. This job occasionally requires the employee to stand; walk; sit; use hands; climb stairs; balance; stoop; kneel; read; talk or hear. The employee must lift and/or move up to 25 pounds. Specific vision abilities include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee should never attempt to lift more than 25 pounds.