What are the responsibilities and job description for the Order Processor position at W.H.P.M. INC?
W.H.P.M., Inc., established in 1993, is a privately held corporation headquartered at Irwindale, California, only 15 minutes away from downtown Los Angeles. The Company is a pioneer in the research and development of one-step rapid membrane tests. It has been designated a registered GMP facility for in vitro diagnostic medical devices by the FDA.
Primary responsibilities
*Process external customer purchase orders or other forms of commitments
*Respond to customer email inquiries and requests
*Take down customer information in order to process order.
*Input data into computer.
*Ensure payment information is accurate.
*Process order and distribute receipt.
*Input orders into database.Inform customer of expected delivery date.
*Follow up on orders.
*Check inventory control.
*Prepare invoices and shipping documents.
*Have parcel picked up by shipping company.
*Prepare order reports for management.
Required Experience
*2-3 years experience (preferred) in order processing, customer service or related experience
*High level of computer literacy
*Excellent verbal and written communication skills
*Must be customer-retention focused
*Detail oriented with excellent organizational and interpersonal skills
*Ability to adapt quickly in an fast paced environment
*Must be able to effectively prioritize, multi task and work well as part of a team
*Sage Peachtree