What are the responsibilities and job description for the Helpdesk Support Specialist- Onsite position at W. G. Yates & Sons Construction Company?
Job Title: IT Helpdesk Support Technician Construction Site
Location: Wichita Falls, TX (on-site)
Reports To: IT Director
Position Summary:
The IT Helpdesk Support Technician provides on-site technical support for construction field operations, ensuring reliable access to technology systems, networks, and communications tools. This role assists users with troubleshooting hardware, software, and connectivity issues while supporting company standards for cybersecurity and systems integration. The ideal candidate is comfortable using and educating others about Google Workspace.
The position requires hands-on troubleshooting, proactive problem-solving, and clear communication with both technical and non-technical users in a fast-paced, field environment.
Key Responsibilities:
- Serve as the first point of contact for IT support requests from site personnel.
- Provide general helpdesk support for computers, mobile devices, printers, and other site technology.
- Provide user support for Google Workspace (Gmail, Drive, Docs, Sheets, Meet, etc.).
- Install, configure, and maintain hardware, software, and peripherals for end users.
- Troubleshoot network connectivity issues (wired, wireless, and cellular).
- Support telecommunications setup and maintenance (data and voice systems).
- Assist with systems integration between corporate and site-based platforms.
- Educate and guide users on basic cybersecurity awareness and safe IT practices.
- Maintain accurate logs of support requests, resolutions, and equipment inventory.
- Escalate advanced technical issues to higher-level IT support as needed.
- Collaborate with the IT team on system upgrades, patches, and new technology rollouts.
- Ensure adherence to company IT and security policies.
Technical Competencies (Beginner to Intermediate):
- Cybersecurity: Basic understanding of safe computing practices, password protection, and threat awareness.
- Telecommunications (Data and Voice): Familiarity with site communication systems, basic troubleshooting of phone and network lines.
- Network Fundamentals: Knowledge of LAN/WAN concepts, Wi-Fi connectivity, and simple network diagnostics.
- Using Information Technology: Competence in using Windows and/or macOS, mobile devices, and standard productivity tools.
- Systems Integration: Understanding of how hardware, software, and cloud tools interconnect across an organization.
- Google Workspace: Ability to support users with Gmail, Drive, Calendar, and shared document workflows.
- General Technical Support: Strong problem-solving mindset with practical knowledge of hardware and software troubleshooting.
Qualifications:
- High school diploma or equivalent required; associate degree or technical certification preferred.
- 13 years of experience in IT helpdesk, field tech support, or related role.
- Basic networking and telecommunications knowledge.
- Familiarity with Google Workspace administration and user support.
- Ability to work in a construction environment (including outdoor or trailer-based setups).
- Valid drivers license and reliable transportation.
Work Environment:
- Primarily construction sitebased, supporting field teams and trailers.
- Occasional travel to regional job sites may be required.
- Requires regular use of computers, mobile devices, and standard office equipment.
Yates Construction provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal and state law requirements.
Yates complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.