What are the responsibilities and job description for the Service Manager position at W&B SERVICE COMPANY LLC?
Job Title: Service Manager
W&B Service Company has an excellent opportunity for a Service Manager-Trailer. We are the largest transport refrigeration dealer of Carrier Transicold, a world leader in Truck, Trailer and rail refrigeration systems. We are also the nation’s largest full-service Hyundai Translead trailer dealer. We have 26 facilities including mobile, throughout Texas, Arkansas, Louisiana, Oklahoma, Kansas, Missouri, Chicago, and Ohio.
Position Summary:
The Service Manager will oversee all aspects of the trailer service department. This role is responsible for ensuring high-quality repairs, efficient operations, and superior customer service. The ideal candidate will be a proven leader who can effectively manage and develop a team of technicians while remaining hands-on to support diagnostics, repairs, and training when necessary.
Key Responsibilities:
- Lead, mentor, and develop a team of heavy-duty trailer technicians to achieve department goals in safety, efficiency, and maintain high-quality standards
- Oversee daily operations of the service department, including scheduling, workflow management, quality of repairs, customer communications, and repair prioritization
- Ensure all work is performed in compliance with manufacturer standards and company policies
- Perform quality control checks on completed work to ensure accuracy and safety
- Provide hands-on support and training in diagnostics, troubleshooting, and actual repairs of heavy-duty trailer repairs if needed
- Conduct technician training, reinforcing proper repair techniques, and company standards
- Monitor key performance indicators (KPIs), including labor efficiency, productivity, attendance, and customer satisfaction
- Manage work orders, and customer invoices
- Collaborate with parts, sales, and administrative teams to ensure smooth interdepartmental communication and operations
- Maintain a safe, clean, and organized work environment, promoting a culture of safety and accountability
- Drive continuous improvement through process evaluations, technician feedback, and performance reviews
Qualifications:
- Minimum 2 years of experience in Heavy-duty trailer repair
- 3 years of experience in a supervisory or management role
- Strong mechanical and diagnostic skills; able to perform hands-on repairs and lead by example
- Excellent communication, leadership, and problem-solving abilities
- Ability to train and mentor technicians with varying levels of experience
- Strong organizational, communication, and computer skills
Compensation: Pay depends on experience.
Comprehensive benefits package including, but not limited to: Medical, Dental, Vision, 401(k) retirement savings plan with company matching funds, Long-Term Disability (LTD), Short-Term Disability (STD), Life Insurance, and Paid Time Off (PTO).
Must pass a pre-employment physical. W&B is an Equal Opportunity Employer.