What are the responsibilities and job description for the Senior Rooms Operations Manager position at W Aspen?
Company Description
W Aspen is a premier alpine destination in North America, located at the base of one of the world’s most iconic mountains in Aspen, CO. Known for its stunning 360° mountain views and bold architectural and interior design, the hotel offers guests slope-side access to renowned ski runs, a street-adjacent bike shop, and a range of outdoor adventures. For a more personalized experience, The Sky Residences at W Aspen provide exclusive access to private amenities, including a Residences-only rooftop deck. Guests also enjoy proximity to museums, art galleries, high-end boutiques, and cultural venues, making W Aspen much more than a hotel—it's an immersive luxury experience.
Role Description
In this full-time, on-site role as a Senior Rooms Operations Manager you will oversee operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals. This role is located in Aspen, CO.
Qualifications
- Extensive experience in Front Office, Housekeeping, or Rooms Division operations management, ideally in a luxury or boutique hospitality setting
- Demonstrated leadership and team development skills, including coaching, performance management, and fostering positive team dynamics
- Exceptional problem-solving abilities and expertise in guest service management to address service challenges promptly
- Strong organizational and multitasking capabilities, with the ability to oversee various departments and processes
- Familiarity with hospitality systems and property management software
- Ability to uphold and implement luxury service standards, brand vision, and operational goals
- Flexibility to work varying hours, including evenings, weekends, and holidays, based on operational requirements
- Proficient communication and interpersonal skills, particularly in engaging effectively with guests and team members
- Experience working in resort or mountain destination environments is a plus