Technical Writer (Cards and Payments)

2. Title: Technical Writer (Cards and Payments)

Location: Berkeley Heights, NJ (3 Days) and Princeton, NJ (2 Days) (based on client schedule)

Job Description:

Industry Knowledge: Banking, Payment and Credit Card domain experience

Experience: 10 to 12 Years of industry experience

***Open Positions – Need Utmost Importance***

• Research and Information Gathering: Interviewing product managers, studying product samples, and

gathering data to understand the product's features and functionality.

• Content Creation: Writing, editing, and proofreading content for accuracy, clarity, and consistency.

• Audience Analysis: Assessing the needs and technical knowledge of the intended audience (e.g., end-

users, technicians, or developers) to adjust the tone and technical level of the documentation.

• Documentation Management: Organizing information, creating diagrams, charts, or other visual aids, and

managing documentation systems (such as content management systems or wikis).

• Collaboration: Working with cross-functional teams, including engineering, QA, and customer support, to

ensure documentation aligns with product development and user needs.

• Review and Testing: Incorporating user feedback to update and improve content and testing

documentation for usability and accuracy.

Key Skills and Qualifications

• Employers typically look for a combination of strong communication skills and technical aptitude:

• Excellent Writing Skills: The ability to present complex information clearly and succinctly, with a strong grasp

of grammar, style, and syntax.

• Technical Aptitude: A strong interest in and the ability to quickly grasp technical concepts and new tools. A

background or degree in a relevant technical field (e.g., computer science, engineering) can be beneficial.

• Attention to Detail: Meticulous proofreading and editing skills to ensure accuracy and functionality.

• Research and Analytical Skills: The capacity to break down complex data, analyze information, and organize

it logically for the reader.

• Collaboration and Communication: Strong interpersonal skills for effectively communicating with diverse

teams and stakeholders.

• Software Proficiency: Familiarity with documentation tools (e.g., MadCap Flare, Oxygen XML Author),

content management systems (CMS), and common office software (e.g., Microsoft Office Suite).

Typical Documentation Types

• Technical writers produce a variety of materials depending on the industry:

• User manuals and guides

• Installation and configuration instructions

• Online help sections and FAQs

• API developer guides