What are the responsibilities and job description for the BMC Helix Remedy Force position at VySystems?
Job Description
• Administer BMC Discovery Software which serves the role of Configuration Management Inventory collection from nearly every type of IT Infrastructure.
• Troubleshoot Network Connectivity and/or Credential issues such as:
- SSH to Linux/Unix Platforms
- WMI Query and Powershell to Windows
- SNMP to Network Devices
- API Connections (for example Credential and Connection to Cloud Providers AWS, Azure, GCP, etc.)
• Monitor and respond to system alerts and failures.
• Develops plans to improve quality for each project that impacts the platform.
• Ensures platform procedures are developed with best practices and standards and are well documented.
• Helps to innovate on new methodologies to improve Business Operations.
• Coaches junior level employees on Business Operations best practices.
• Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation, and refinement.
• Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity.
• Practice sustainable incident response and blameless postmortems.
• Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover
Salary : $104,000 - $130,878
