Title of Position: Chief of Staff

Job Family: Administrative Support

Managerial Responsibilities: Yes

Classification: Exempt / Full-Time

#LI-Remote

GENERAL SUMMARY:

The Chief of Staff is considered a senior leader and a force multiplier for the entire Executive Leadership Team (ELT). This role is a trusted operating partner to the CEO, part driver of execution and accountability across the executive team, and part leader of the administrative function that supports the C-Suite. The Chief of Staff owns Vyne's enterprise operating cadence — translating strategy into resourced, sequenced plans; running the rhythms (ELT, board, town halls, offsites, planning cycles); driving cross-functional initiatives to closure; and ensuring the CEO and exec team operate at maximum leverage. The Chief of Staff also leads and develops the administrative team, ensuring the C-Suite is supported with the discipline, judgment, and quality the business requires.

CEO Strategic Partnership & Enablement

• Serve as the CEO's principal operating partner and trusted advisor — anticipating needs, surfacing risks, and recommending action.
• Act as a thought partner on enterprise priorities; pressure-test ideas, frame decisions, and bring structure to ambiguous problems.
• Exercise delegated decision-making authority on day-to-day operational matters, escalating only what genuinely requires the CEO.
• Manage the CEO's strategic time horizon — protecting space for what matters most and ensuring follow-through on every commitment.

Executive Team Coordination & Operating Cadence

• Own the enterprise operating system: ELT meetings, executive offsites, leadership planning sessions, and the annual/quarterly planning cycle.
• Build and maintain the cadence of accountability — from priority setting through execution review — so commitments turn into results.
• Translate strategy into clearly sequenced, resourced operating plans the executive team can execute against.
• Drive disciplined decision-making practices: clear agendas, pre-reads, decisions captured, owners named, follow-through tracked.
• Serve as a connector and integrator across functions, removing friction between teams and ensuring initiatives don't stall at the seams.

Cross-Functional Execution & Special Projects

• Lead high-priority, cross-functional initiatives end-to-end — from framing through delivery — particularly those that span multiple ELT members.
• Apply structured problem-solving (research, analysis, scenario modeling, recommendations) to bring clarity and pace to complex decisions.
• Proactively identify execution gaps and operational bottlenecks; design and implement the fix in partnership with the accountable function.

Board, PE Sponsor & Stakeholder Management

• Partner with the CEO and CFO on board and PE sponsor preparation: cadence, narrative, materials, and follow-up.
• Drive production of board decks, value-creation updates, and long-range plans — owning quality, consistency, and timeliness.
• Manage executive-level external interactions where appropriate (key customers, partners, investors) on the CEO's behalf.
• Serve as a credible representative of the CEO and ELT in cross-functional and external settings.

Communications & Organizational Alignment

• Oversee communications flowing from the Office of the CEO — ensuring messaging is strategic, timely, clear, and consistent.
• Partner with People, Marketing, and ELT members to drive alignment between strategy and what employees see, hear, and act on.
• Lead preparation for All-Hands/Town Halls, leadership communications, and key internal moments.
• Translate complex strategic content into communications that move people to action.

Administrative Team Leadership

• Lead, coach, and develop Vyne's administrative team — currently the Executive Assistant and Administrative Assistant supporting the C-Suite.
• Establish service standards, coverage models, and operating practices that scale with the business.
• Set clear performance expectations, provide ongoing feedback, and create development paths for each team member.
• Ensure consistent, high-quality executive support across all C-Suite leaders, including calendar, travel, expense, and meeting orchestration.
• Own the CEO’s calendar end-to-end: scheduling, prioritization, meeting prep, briefings, and follow-ups.
• Balance complex, multi-executive calendars against short-term demands and long-term priorities.

Data, Insight & Reporting

• In partnership with the data and finance teams, build and maintain CEO/ELT-level dashboards and KPI reporting.
• Own regular performance reporting against strategic goals and OKRs; surface variances, risks, and recommended actions.
• Bring data and analytical rigor to decisions and recommendations — separate signal from noise.

Experience

• 10 years of progressive professional experience, with at least 5 years in a Chief of Staff, COO, GM, VP of Operations, or comparable senior operating role.
• Demonstrated experience operating inside the executive team of a mid-sized company (200–1,500 employees), ideally B2B SaaS, healthcare technology, or RCM/clearinghouse.
• Direct experience supporting and partnering with a CEO; a track record of being trusted with sensitive enterprise priorities.
• Proven ability to lead cross-functional initiatives from ambiguity to measurable outcome — execution chops, not just strategy frameworks.
• Experience with board and/or PE sponsor environments: preparing materials, managing cadence, navigating governance.
• Prior management experience, including building and developing a small team.

Education

• Bachelor's degree required.
• MBA or equivalent advanced degree strongly preferred.

Skills & Competencies

• Executive presence and credibility — earns trust quickly with senior leaders inside and outside the company.
• Exceptional judgment under ambiguity; comfortable making calls with imperfect information.
• Outstanding written and verbal communication; can write a board memo, run an offsite, and address the company.
• Operating discipline — translates strategy into plans, plans into actions, actions into outcomes.
• Financial fluency: comfortable with P&L, operating models, basic SaaS metrics (ARR, GRR, NRR, CAC, LTV, Rule of 40).
• Strong analytical horsepower; can build a model, read a data pull, and connect both to a decision.
• High EQ; reads rooms, manages conflict constructively, and brings out the best in others.
• Discretion and integrity; handles sensitive information with absolute care.
• Bias to action — drives toward closure rather than admires the problem.
• Tech proficiency: Google Workspace, Slack, Asana (or comparable PM tool), Salesforce; comfortable with AI tools as part of the workflow.

Preferred / Plus

• Healthcare RCM, clearinghouse, dental tech, or healthcare IT background.
• PE-backed company experience.
• Lean / Six Sigma / process improvement training.
• Experience supporting M&A integration.

Work Environment & Logistics

• Hybrid role based out of Vyne's Lindon, Utah office.

PHYSICAL DEMAND:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

SECURITY ROLE / RESPONSIBILITY:

• Protected Health Information (“PHI”): This position may have access to and be responsible for the security of PHI/PI on an incidental basis.
• Human Resource Information: This position may have access to and be responsible for the security of information including salary, insurance, reviews, resumes.
• Financial Admin: This position may have access to and be responsible for the security of financial administrative accounts and corporate accounts.
• Application Admin: This position may have access to and be responsible for securely administering user access to corporate applications.

Vyne Dental provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetics, or veteran status. In addition to federal law requirements, Vyne Dental follows applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.