Technical Program Manager

1. Program Strategy and Planning:
a. Develop and execute program strategies, aligning with business objectives.
b. Conduct market analysis, competitor research, and stakeholder engagement.
 
2. Team Leadership:
a. Lead and manage cross-functional teams, including program managers, project managers, and technical leads.
b. Foster collaboration, provide coaching, and ensure team members' growth.
 
3. Program Management:
a. Oversee program lifecycle, from initiation to delivery.
b. Manage program scope, schedule, budget, and quality.
 
4. Stakeholder Management:
a. Communicate program progress, risks, and issues to stakeholders.
b. Build and maintain relationships with executives, customers, and partners.
 
5. Risk Management:
a. Identify, assess, and mitigate program risks.
b. Develop and implement contingency plans.
 
6. Process Improvement:
a. Develop and implement process improvements.
b. Ensure compliance with organizational policies and procedures.
 
Operational (20%)
Handle Resource Management
Ensure Hiring and Onboarding/Offboarding process is streamlined
Resolve conflicts
 
Delivery and Senior Leadership (10%)
Be a candid representation to Delivery organization and jointly represent escalation from clients
Work in parallel with the Project Managers and ensure that the Client expectations are met
Leading Steer Co Meetings and preparing material for presentations
 
Details on Roles and Responsibilities
Will be responsible for planning, organizing and managing the diverse project teams through the Agile/ Hybrid project
Responsible for tracking project status, progress, KPIs
Continuous monitoring of Program Status and follow-up with the respective leads on the status
Coordinate across teams to develop plans, goals, procedures to ensure the processes are streamlined throughout the project lifecycle
Create Project Charters, Project Plans
Resource Management
Support and Create reports for the Delivery Leads
Analyze Risks, Issues, Actions and Dependencies; Be proficient in Risk Management
Produce high-quality outcomes by maintaining transparency across the project
Understanding customer accounts and identifying untapped opportunities
Follow-up clients Communications, leadership meetings
Facilitate group collaboration for alignment/ informed decision-making
Involved in budgeting procedures
Develop and maintain Delivery forecast and pipeline.
Record and track Delivery metrics, Stakeholder meeting
Manage the Customer Expectations and be attentive to detail
Responsible for providing ongoing project level governance throughput the project execution
Organize and oversee statement of work, requirements, RFP responses through selection/ acquisition
Must adhere to Mphasis/Client project management practices and governance requirements
Ensure Delivery adherence by being transparent on communications related to meeting deadlines/ issues/ risks
Collaborate with Clients and address significant issues by facilitating communication between the key stakeholders, teams and leadership to ensure clarity/alignment
Oversee Change Management
Be adaptable to switch between the roles of playing supportive, controlling and/ centralized PMO
Work with operations (hiring, HR others ) to ensure smooth resource ramp-up as per client needs
Establish PMO structure to monitor and govern our deliverables for client.
Manage/ Control the Risks; Handle Reporting/Metrics
 
Minimum requirements to this position
12 - 16 years of overall IT experience with preference in Cards/ Financial Domain
Strong Leadership skills with knowledge of project management
Excellent Time Management and Financial Management
Exceptional interpersonal skills
Ability to plan in a rapidly changing environment and provide guidance as required
Strong understanding of SDLC models and good knowledge of both Waterfall and Agile Project Management Principles
Excellent verbal and written communication skills to communicate complex issues to multiple audience
Communicate timelines and expectations to Technical and Business Staff
Should be proficient in PM Tools such as Microsoft Project, Jira, Jira board, Confluence, MS Office etc
Certification in program management (e.g., PMP, PgMP) preferred.