What are the responsibilities and job description for the Account Coordinator position at VyA and Careers?
Do you possess strong writing and communication skills? Are you passionate about empowering and supporting clients with world class service? Do you thrive at multi-tasking within a fast-paced environment?
If you answered yes to these, then we would love to speak to you about growing with our organization!
Job Summary-
The Account Coordinator proactively manages client accounts and builds client relationships. As a primary day-to-day contact, you work closely with Vya team members to ensure client needs are fulfilled.
Job Type: Full-time
Reporting to: Client Success Manager
Essential Functions and Responsibilities-
- Manage and provide account management services to ensure the client's success with our existing marketing and campaign projects.
- Build and manage day-to-day account relationships to build trust and loyalty with clients to increase customer retention, growth, and spending.
- Manage project timelines to ensure product quality and on-time delivery.
- Provide demonstrations to existing clients to educate them on systems and service offerings.
- Create and facilitate trainings for all levels of client hierarchy to increase understanding of system functionality and product availability.
- Coordinates with internal teams (Production, Creative, Data, Tech) to deliver client work accurately and on time.
- Owns execution details including schedules, timelines, documentation, and delivery accuracy.
- Updates project management system tools to ensure accurate project tracking.
- Ability to identify key trigger terms and signals that indicate opportunities to introduce additional capabilities or solutions and/or bring to Sales’ attention.
- Monitor site support for clients to facilitate the use of systems and service offerings.
Qualifications-
- Minimum 3 years equivalent customer service experience; required.
- Intermediate knowledge of Microsoft Excel; required.
- Demonstrated success at managing projects within client accounts; required.
- Technologically savvy with the ability to quickly learn and navigate multiple systems and platforms.
- Strong verbal and written communication skills; required.
- Associate or bachelor’s degree in marketing, liberal arts, business; preferred.
- Experience in software services supporting clients with marketing initiatives; a plus.
- Sales is NOT required within this role.
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance