Audiology Technician - Hearing Aids

Discover Vanderbilt Health: With eight hospitals and over 180 clinics, we are the region’s largest comprehensive academic health system. Vanderbilt Health has a long tradition of providing world-class care to the people of the Mid-South, living out our mission of moving medicine forward through preeminent programs in patient care, education and research. Here you’ll find a spirit of collaboration and a supportive community where your expertise is valued, your knowledge expanded and your uniqueness celebrated. We are committed to fostering an environment where talented, compassionate people are united in bringing the most advanced care to our neighbors throughout the region. Organization: Audiology - Support Staff Job Summary: The Audiology Technician supports audiologists and clinic operations by assisting with patient care, hearing device management, inventory coordination, and administrative functions. This role serves as an important member of the care team, helping deliver high-quality hearing healthcare while ensuring efficient clinic and laboratory operations. The position offers exposure to hearing aid technology, cochlear implants, and patient care across the lifespan. . Audiology Technician - Hearing Aids Vanderbilt Bill Wilkerson Center | Franklin, TN 919 Murfreesboro Rd., Franklin, TN 37064 Schedule: Monday-Friday | 8:00 AM-5:00 PM Help Patients Stay Connected to the World Around Them Join the nationally recognized team at Vanderbilt Bill Wilkerson Center and make a meaningful difference in the lives of patients with hearing and communication needs. We are seeking a customer-focused, technology-savvy Audiology Technician to support our audiologists and hearing aid team in Franklin. This role combines patient interaction, healthcare support, and hands-on technology troubleshooting. You'll help patients navigate hearing aids, assistive listening devices, Bluetooth connectivity, and other hearing technology while ensuring a smooth and positive clinic experience. Whether your background is in healthcare, medical offices, customer service, rehabilitation services, hearing healthcare, or technology support, this could be an excellent opportunity to build a rewarding career with Vanderbilt Health. What You'll Do Assist patients with hearing aids, assistive listening devices, cochlear implant accessories, and Bluetooth-enabled technology Troubleshoot hearing aid and connectivity issues while providing exceptional customer service Support same-day patient appointments and clinic flow Manage hearing aid inventory, repairs, shipments, warranties, and device tracking Prepare equipment and treatment areas for daily clinic operations Maintain accurate electronic records and patient documentation Coordinate with audiologists, patients, and vendors to ensure timely service and follow-up Travel occasionally to satellite clinics as needed What We're Looking For High school diploma or equivalent required Associate's or Bachelor's degree in Communication Sciences, Audiology, Speech-Language Pathology, Healthcare, Business, Technology, or a related field preferred Experience in healthcare, medical office support, rehabilitation services, hearing healthcare, retail technology, customer service, or other patient-facing environments preferred Strong communication, organizational, and problem-solving skills Comfort learning new technology and troubleshooting device-related issues Ability to multitask and manage competing priorities in a fast-paced clinical setting Demonstrated reliability, professionalism, and commitment to patient service Experience working with pediatric populations or individuals with special needs is a plus Why Join Vanderbilt Health? Work alongside nationally recognized audiologists and hearing specialists Gain hands-on experience with advanced hearing aid and cochlear implant technology Develop valuable healthcare, patient care, and technical support skills Enjoy a consistent Monday-Friday schedule with no weekends Be part of a collaborative team dedicated to improving patients' quality of life Explore long-term career growth opportunities within Vanderbilt Health Apply Today If you enjoy helping people, solving problems, and working with technology, we'd love to hear from you. Join Vanderbilt Health and help patients hear, communicate, and connect more confidently every day. DAILY RESPONSIBILITIES: · Assist and counsel same day clinic patients independently with hearing aid repairs, supplies, earmold pick up and accessory Bluetooth pairing. · Document and bill for patient care services. · Schedule same day clinic patients for hearing aid cleanings, supplies, and repairs, and earmold pick up. · Respond timely to patient messages/calls and provider clinical messages. · Complete quality check of invoices with our negotiated prices and purchase order numbers. · Ship items back to manufacturers for repairs, remakes, or refunds via USPS, UPS, or FedEx. · Order hearing aids, accessories, and earmolds per Track aid or custom hearing aid forms TECHNICAL CAPABILITIES · Patient Documentation and Billing (Intermediate): Demonstrates mastery proficiency in documentation practices. Documents in the appropriate templates and utilizes only approved abbreviations within patient documentation. Meets institutional standards for quality and timeliness of documentation and billing. May orient new staff to departmental and VUMC documentation standards. Will complete accurate chart audits of co-workers’ documentation. · Customer Service (Intermediate): Keeps management informed on all aspects of one or more projects. Takes personal responsibility to ensure external and internal customer satisfaction is met despite pressures and/or significant obstacles. Discuss options with customers for alternative ways to meet expectations cost-effectively and efficiently. Commands respect and confidence from customers, and identifies, influences, and creates business opportunities. Deals with unexpected customer demands smoothly and without conflict. · Audiology Patient Education (Intermediate): Communicates functional impact of assessment findings, treatment interventions, diagnosis, and disease process. Adapts communication to the level of understanding of the patient. Determines comprehension and need for repetition and/or revision of counseling methods. Promotes public awareness and prevention of communicative and related disorders through local, and regional presentations to patient groups (e.g. American Tinnitus Association, Vestibular Disorders Association etc.) Generates measurable improvement in understanding and quality of life of patients and their families. · Hearing Aid Maintenance (Novice): Possesses sufficient fundamental proficiency to successfully demonstrate the ability to maintain devices, accessories, or systems in practical applications of moderate difficulty. Assures that parts inventory is sufficient. · Quality Assurance (Novice): Has provided continuous analysis and evaluation of assignment work processes, constantly striving for improvement in the way tasks and activities are accomplished by questioning their value to the process and contributing creative solutions. Has participated in the process of establishing, communicating and monitoring standards for quality and excellence. Demonstrates the ability to actually work on and improve a current business process, product or service. Allied health is among the fastest growing occupations in healthcare today. This area can be defined as credentialed professionals who perform supportive, diagnostic, and therapeutic health care services to promote health and prevent disease in a variety of settings. These areas are crucial to Vanderbilt Health’s reputation for excellence in these areas that has made us a major center for patient referrals from throughout the Mid-South. Each year, people throughout Tennessee and the southeast choose Vanderbilt Health for their health care because of our leadership in medical science and our dedication to treating patients with dignity and compassion. Core Accountabilities: * Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance. * Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems. * Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job. * Team Interaction: Provides guidance to entry level co-workers. Core Capabilities : Supporting Colleagues : Develops Self and Others: Continuously improves own skills by identifying development opportunities.- Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas.- Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner. Delivering Excellent Services: - Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.- Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner. - Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support. Ensuring High Quality: - Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards. - Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department. Managing Resources Effectively : - Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service. - Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources. - Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error. Fostering Innovation : - Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them. - Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action. - Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work. Position Qualifications: Responsibilities: Certifications: Work Experience: Relevant Work Experience Experience Level : 3 years Education: High School Diploma or GED This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth. Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled. PEOPLE ARE AT THE HEART OF ALL WE DO. Great health care takes great people. We’re looking for like-minded individuals driven to make a difference. We invite you to explore careers at Vanderbilt Health, where we value collaboration, embrace continuous learning and foster an environment where everyone can thrive. We’re the largest private employer in Middle Tennessee, with a growing team and an expanding footprint across towns and communities throughout the region. We employ more than 43,000 people who work in inpatient and outpatient clinical care, research and graduate medical education. Our employees also serve in critical supporting roles in administration, information technology and informatics, finance, legal and community affairs, communications and marketing, fundraising, groundskeeping and facilities, and many other departments. Our growing academic health system has more than 2,100 licensed hospital beds at eight hospitals: Vanderbilt University Hospital Monroe Carell Jr. Children’s Hospital at Vanderbilt Vanderbilt Psychiatric Hospital Vanderbilt Stallworth Rehabilitation Hospital Vanderbilt Bedford Hospital Vanderbilt Clarksville Hospital Vanderbilt Tullahoma-Harton Hospital Vanderbilt Wilson County Hospital Vanderbilt Health is the Mid-South's largest provider of specialty care, with hundreds of outpatient clinic and surgical locations throughout the region, and Tennessee’s only National Cancer Institute-designated Comprehensive Cancer Center for adults and children. We are one of the nation's busiest critical care centers, home to Middle Tennessee’s only Level 1 Trauma Center and Burn Center for adults and children, and Middle Tennessee’s only Level IV Neonatal Intensive Care Unit. We are the nation’s largest transplant center, and last year we performed the most heart transplants than any center worldwide. Vanderbilt Health is an epicenter for biomedical research, winning over $1 billion in annual research awards from government, industry, foundations and donors. We are also a national leader in medical training and education, with the largest clinical training center in the Mid-South and the only training center in Tennessee for many adult and pediatric specialties. We’re honored to be consistently considered among the nation’s best hospitals for quality, safety and patient satisfaction. Three of our hospitals — Vanderbilt University Hospital, Vanderbilt Psychiatric Hospital and Vanderbilt Wilson County Hospital — have been awarded a Five-Star Quality Rating from Medicare. We support each other and encourage excellence among every member of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth opportunities, competitive compensation and benefits, and a sense of community and purpose. Join us in advancing health care. Our vision: The world leader in advancing personalized health Our mission: Personalizing the patient experience through our caring spirit and distinctive capabilities