Inside Sales Supervisor

Company Description Vulcan Steel Products, a subsidiary of Steel Dynamics (Fortune 500 company), is the nation’s largest manufacturer and supplier of threaded rod and bar products, serving a wide range of construction, petroleum, manufacturing and industrial customers. We offer opportunities to grow skills within a stable and well-established industry leader.

Role Description The Inside Sales Supervisor is a full-time, on-site role based in Pelham, AL. This role oversees a team of 9 inside sales representatives, providing coaching, guidance, and daily support to ensure sales targets and service standards are met. Typical responsibilities include managing inbound and outbound customer calls, preparing quotes, processing orders, and resolving product or delivery issues in coordination with operations and logistics. The supervisor monitors team performance metrics, develops action plans to improve customer satisfaction, and ensures consistent communication of pricing, product availability, and lead times. The role also collaborates with management on sales strategies, maintains accurate records in the CRM system, and supports training and onboarding of new team members.

Responsibilities:

• Oversee all aspects of the sales cycle from order entry to shipments for all of Vulcan through the management of an Inside Sales Team of approx. 9 (direct reports), including but not limited to:
• Establish and execute volume and financial objectives for your entire team.
• Establish a plan to meet these goals with the Inside Sales team.
• Keep orders moving through addressing accounting and credit holds, getting light loads filled out, managing backlog and overdue shipments, etc…
• Educate, train and track Inside Sales team on the fundamentals of the desk, cross-selling and additional training/development as needed
• Work within the current and future ERP and CRM systems to develop, track, and analyze key sales analytics as it relates to entire sales team.
• Manage timecards, absences, vacation schedules in order to maintain adequate coverage to support sales from the inside desk.
• Be an active participant in strategic planning with the entire sales team, including the execution of the forecast, growth of our business and providing market information
• Collaborate and plan with all other departments including Customer Service, Production, and Finance to ensure customer-related issues are addressed along with pushing our overall sales execution plans.
• Track and maintain key measurables including (but not limited to): RMAs, call logs, customer satisfaction surveys, SOPs and audits.
• Meet daily and weekly to review open orders, on-going bids and any other open items.

Qualifications

• Strong aptitude for business managing the Inside Sales Team through the entire sales, manufacturing, shipping lifecycle.
• Strong leadership skills with the ability to hold teammates accountable.
• Desire and ability to grow and develop teammates, in addition to self
• High energy, self-starter, well-organized, and dedicated to continuous improvement
• Ability to establish and meet goals and objectives, in a timely manner
• Ability to communicate effectively, both verbally and in writing, with all levels in business
• Proficient in Email, Excel, Word, PowerPoint, and navigating ERP systems

Pay & Benefits

• Base Salary
• Quarterly Bonus
• Annaul Profits Sharing
• Stock
• Health, Dental, Vision Insurance
• 401(k) match