What are the responsibilities and job description for the Sales Support Rep. position at Vulcan Industries?
Vulcan Industries has been providing merchandising display solutions for 80 years. We take pride in our diverse customer base which includes some of the world’s best known retailers and brand marketers. With domestic and off-shore manufacturing, as well as sales offices in key markets across the country, we offer global solutions in today’s global economy.
Job Summary
The Sales Support Representative plays a key role in delivering exceptional customer service and ensuring seamless execution of customer orders from entry through delivery. This position serves as the primary liaison between customers and internal departments, coordinating activities related to pricing, production, inventory, shipping, and transportation.
The ideal candidate is highly organized, detail-oriented, customer-focused, and capable of managing multiple priorities in a fast-paced environment. This role is responsible for maintaining accurate order information, generating reports, resolving customer inquiries, and supporting sales initiatives that contribute to overall customer satisfaction and business growth.
Job Requirements
- This position is located onsite at our Warehouse in Vincent, AL
- Experience supporting sales teams in a manufacturing, distribution, logistics, or retail environment.
- Experience with ERP, order management, or inventory management systems.
- Advanced Microsoft Excel skills, including formulas, filtering, sorting, and reporting.
- Knowledge of shipping, transportation, and supply chain processes.
Essential Job Function
- Serve as the primary point of contact for customers throughout the order fulfillment process, ensuring timely communication and issue resolution.
- Enter, process, and maintain sales orders accurately within company systems.
- Coordinate with Sales, Production, Customer Service, Inventory Control, Shipping, and Transportation teams to ensure on-time order fulfillment.
- Monitor order status and proactively communicate updates, delays, and shipment information to customers.
- Prepare and distribute daily outbound shipping reports, inventory reports, and other customer-specific reporting requirements.
- Generate monthly sales reports and provide data analysis as requested by management.
- Respond promptly to customer inquiries regarding pricing, product availability, order status, and shipment tracking.
- Maintain accurate customer records and documentation.
- Assist with account management activities and support ongoing customer relationship development.
- Identify and communicate process improvement opportunities that enhance customer service and operational efficiency.
- Perform additional administrative and sales support duties as assigned
Vulcan Industries is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Vulcan Industries strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.
Vulcan Industries complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.