Student Success Assistant

STUDENT SUCCESS ASSISTANT

VSC Bargaining Unit: VSEA Staff Federation
FLSA: Non-Exempt
GRADE: 10

BASIC FUNCTION

Serve as frontline support staff for all students both in-person and virtually. Provide excellent customer service while assisting students, answering questions, and solving problems with advising, registration, career services, academic support, and TRIO. Maintain and update student success resources for multiple functional areas.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Serve as the first point of contact for students, connecting them with appropriate resources as needed.
• As the first point of contact, work collaboratively across departments and within Student Success to achieve Vermont State University student success goals, the university’s mission and vision, accessibility requirements, and diversity, equity, and inclusion initiatives.
• Demonstrate inclusivity and provide excellent customer service in all modalities, including in-person, telephone, e-mail, video call, live chat, texting, and the like.
• Assist students with transactional needs and support in use of academic, advising, career services, academic support, disability services, and registration tools.
• Assist faculty and staff with basic advising and registration questions and provide first-level support for use of related technology.
• Monitor and update student success resources such as student kiosks, web pages, online resources, forms, and the like.
• Manage data, run reports, update lists, and the like for advising and other student success functional areas, including but not limited to summer registration, activity completion, event attendance, student alerts, and outreach campaigns.
• Manage transactional aspects of the change of advisor process.
• Register dual enrollment students for classes and serve as point of contact.
• Register continuing education students for classes and serve as point of contact.
• Manage TRIO application process, assign, and notify students.
• Event planning and marketing.
• Manage general email inboxes, forwarding emails to the correct contact if needed.
• Supervise student employees.
• Provide administrative support for Student Success staff, such as scheduling meetings, maintaining shared file storage and access, ordering supplies, submitting invoices, requesting meeting space, submitting work orders, planning events, and the like.
• Perform other related duties as assigned.

SUPERVISION RECEIVED

Direct supervision received from Director of Academic Support.

SUPERVISORY RESPONSIBILITY

Supervise student employees.

MINIMUM QUALIFICATIONS

Associate degree in appropriate discipline with two to four years relevant experience, or experience from which comparable knowledge and skills are acquired.

PREFERRED QUALIFICATIONS

Bachelor’s degree in appropriate discipline with two to four years relevant experience, or experience from which comparable knowledge and skills are acquired.

KNOWLEDGE, SKILLS, & ABILITIES

Knowledge:

• Understanding of the educational goals and objectives of Vermont State University including attention to accessibility and diversity, equity, and inclusion.
• Understanding of the psychological and cultural characteristics of economically and educationally disadvantaged students, particularly in a rural setting.
• Experience recording notes and collecting data pertaining to services

Skills:

• Excellent interpersonal and oral and written communication
• Strong organizational and problem-solving
• Experience with (or ability to learn) technologies such as Aviso, Colleague, Self- Service, Slate, Microsoft products, and Perceptive Content.
• Proven record of accountability and follow-through with the ability to meet

Abilities:

• Demonstrated ability to work in a fast-paced environment and adapt to changing work
• Demonstrated ability to positively influence student skill development, such as communication skills, leadership skills, academic skills, technical skills, non- cognitive or ‘soft’ skills, and social skills.
• Demonstrated ability to foster student development in the attainment of student success goals, such as academic purpose, sense of belonging/identity, agency, career readiness, civic readiness, access & equity.
• Demonstrated positive attitude regarding Vermont State University and a desire to improve student outcomes, including attention to diversity, equity, and inclusion.
• Demonstrated ability to support a diverse community and promote diverse perspectives and cultures in an inclusive environment.
• Ability to work effectively with a wide range of individuals within the University and capacity to work as part of a team to collaborate and choose student success.
• Ability to work some weekends and evenings to provide student support outside of normal business hours.

Location: Vermont State Randolph campus, Randolph, VT, with possible travel to other campuses.

Compensation: The budgeted compensation for this position is $19.13 per hour.

Benefits Package:

• Medical Insurance
• Dental Insurance 
• Vision Insurance 
• Retirement Plan
• Tuition Waiver to Vermont State Colleges
• Tuition Waiver to UVM* for dependent children
• Employee Assistance Program 
• Long Term Disability 
• 14 Paid Holidays
• Medical, Personal, and Vacation Leave    

This general outline illustrates the type of work which characterizes the job classification. It is not an all-encompassing statement of the specific duties, responsibilities and qualifications of individual positions assigned to the classification.

We encourage applicants with a demonstrated interest in building and supporting an inclusive, equitable, and diverse community at VSC.

Vermont State University is a part of the Vermont State Colleges System (VSCS). VSCS values individual differences that can be engaged in the service of learning.  Diverse experiences from people of varied backgrounds inform and enrich our community.  VSCS strongly encourages applications from historically marginalized and underrepresented populations.  VSCS is an equal opportunity employer, in compliance with ADA requirements, and will make reasonable accommodations for the known disability of an otherwise qualified applicant.  Please contact our HR office for assistance with accommodations at humanresources@vermontstate.edu.    

NOTE: This job could be subject to a criminal background check. Any offer of employment may be contingent upon the satisfactory results of this check.

Salary : $19