What are the responsibilities and job description for the Call Center Customer Service Representative position at VSSI Staffing Services?
Location: Arlington, TX
Pay: $17.50 per hour
Employment Type: Full‐Time | On‐Site
Position Overview
We are seeking a dependable and customer‐focused Customer Service Representative to support daily call‐center and administrative operations within a fast‐paced distribution center. This role serves as a primary point of contact for customer inquiries and delivery coordination, working closely with internal warehouse and transportation teams.
This is an on‐site, entry‐level to early‐career role. Training on internal systems is provided.
Available Work Schedules
7:00 AM – 3:30 PM
- Tuesday – Saturday
8:00 AM-4:30 PM
- Tuesday-Saturday
9:00 AM – 5:30 PM
- Tuesday – Saturday
Key Responsibilities
- Answer incoming calls and provide professional customer service
- Respond to customer inquiries via phone and email
- Research order status and delivery information using internal systems
- Confirm delivery windows and communicate expectations clearly
- Document call notes, updates, and service issues accurately
- Complete daily paperwork and basic data entry
- Assist with routine reports and information tracking as assigned
- Communicate effectively with warehouse, dispatch, and leadership teams
- Participate in cross‐training and team knowledge sharing
- Maintain a clean, organized, and safety‐compliant work area
- Perform additional routine duties as needed
Qualifications
Required:
- Customer service or call‐center experience preferred
- Strong verbal and written communication skills
- Comfortable using computers for email, data entry, and system navigation
- Ability to multitask in a fast‐paced environment
- Reliable attendance, punctuality, and strong work ethic
Preferred (Not Required):
- Experience in logistics, warehouse, or distribution environments
- Familiarity with Microsoft Office (Outlook, Excel, Word)
Why Join Us
- Full‐time, stable hours
- Consistent schedule options
- Team‐oriented work environment
- On‐the‐job training provided
- Opportunity to gain experience in distribution and operations
How to Apply
Online: www.VSSILLC.com
Phone: 972‐217‐3558
In Person:
VSSI Staffing
217 W Main St, Suite 108
Grand Prairie, TX 75050
Office Hours: Monday–Friday | 8:00 AM – 3:30 PM
At VSSI, LLC our staff is committed to supplying our clients with the very best talent in the industry. Our extensive experience gives us a unique perspective on how to recruit, hire, train, and retain employees. It also insures you are working with a company that understands your staffing requirements. We provide personnel in a wide range of areas and disciplines. Our candidates are available on temporary, contract and direct hire basis. We provide candidates with levels of experience ranging from executive to entry level.
VSSI develops a strong business partnership with our clients by consulting, designing, and delivering customized staffing and training solutions. We deliver results by matching the right people with the right job, the net results is less turnover, higher productivity, and a long-term assignment.
VSSI Offers:
Competitive Mark-up Rates
Flexible Overtime Rate
Employee Guarantee
Time Keeping System
Retention / Motivation Programs
Training /Skills Assessment
I-9 Verification
Drug Testing
Nationwide Background Checks
Customized Reports
Salary : $18