What are the responsibilities and job description for the IT Support Specialist position at VSP Technologies?
The IT Support Specialist provides technical support and ensures the security and reliability of IT systems across the organization. This role combines hands-on troubleshooting with proactive cybersecurity and compliance oversight. The ideal candidate will have strong problem-solving skills, attention to detail, and the ability to work collaboratively with internal teams and external partnersEssential FunctionsProvide first-level support for hardware, software, and network issuesReceive IT assets and maintain the IT Asset Management systemManage user roles and permissions across systemsMaintain a centralized repository of web-based tools and applicationsMeet regularly with the Managed Service Provider (MSP) to review cases, identify recurring issues, and refine configurationsAssist with updates and testing of Business Continuity Plan (BCP), Incident Response Plan (IRP), and Disaster Recovery Plan (DCP)Write and update systems technical documentation in knowledge baseTrack legal, regulatory, and contractual requirements (e.g., GDPR, CCPA, ISO27001)Identify, assess, and mitigate cyber threatsOversee change management processes and maintain a register of IT changes and their cybersecurity impactsSupport adherence to the NIST framework and assist with internal/external auditsAssess cyber risk of key suppliers using NIST-based evaluationsHelp monitor security clauses in vendor contractsManage physical security across company locations (alarm codes, keys, fobs)Project a favorable image of the company to promote, foster, and enhance public recognition of the company and its products and servicesMaintain a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate that will be conducive to maximum employee morale, productivity, and efficiency/effectivenessExperience / EducationBachelor’s degree in computer science, Information Systems, or related field (or equivalent experience).1–3 years of experience in IT support or systems administration.Familiarity with ERP systems, Active Directory, and SaaS platforms.Basic understanding of cybersecurity frameworks (NIST, ISO27001).Preferred: Certifications such as CompTIA Security , Network , or similar.Benefits401(k) plus company matchHealth, Dental, and Vision InsuranceShort- & Long-Term DisabilityLife InsurancePaid time offPaid HolidaysTuition reimbursementEqual Opportunity EmployerVSP Technologies provides equal opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, marital status, political affiliation or veteran status.For applicants or employees who are disabled or require a reasonable accommodation for any part of the application or hiring process may request assistance by contacting Human Resources at 888-334-6013.
Salary : $25 - $35