What are the responsibilities and job description for the Lead CRM Engineer position at Vsolutions Technologies?
Job Role: Lead CRM Engineer
Job Location: LA, CA-Hybrid 2-3 days a week
Job Type: Contract
Seeking a strategic CRM leader with deep Salesforce expertise who can drive platform vision, lead enterprise CRM initiatives, and align technology with business goals. Must have proven experience leading teams, mentoring developers, influencing stakeholders, and communicating effectively with executive leadership. Strong Salesforce Cloud experience required; .NET and Azure experience preferred. Looking for a leader, not a task-oriented developer
.
Key Responsibilitie
- s:Lead the full software development lifecycle (SDLC) for CRM applications from requirements gathering to deployment and maintenanc
- e.Design and Architect scalable and maintainable CRM solutions using SFDC or Microsoft Dynamics 36
- 5.Write, review, and optimize high-quality code using .Net and Azure solutio
- n.Develop and enforce coding standards and best practices across the te
- amServe as the primary technical SME for CRM platforms (e.g., Dynamics CRM or Salesforce
- ).Configure, customize, and integrate CRM systems with other enterprise application
- s.Lead CRM-related innovation pilots and digital transformation initiative
- s.Ensure CRM solutions meet business needs across marketing, sales, and service processe
- s.Track project progress, manage timelines, and report to senior leadershi
- p.Mentor junior developers and foster a collaborative team environmen
- t.Develop and implement software testing strategie
- s.Maintain technical documentation and ensure compliance with regulatory and security standard
- s.Architect and develop backend services and APIs to support CES operations including contact center platforms, escalation workflows, and partner management system
- s.Collaborate with cross-functional teams including QA and Compliance to ensure seamless integration and performance of CES tool
- s.Lead technical initiatives to improve SLA adherence, incident management, and root cause analysis system
- s.Implement observability and monitoring solutions to ensure system reliability and performanc
- e.Partner with business stakeholders to translate customer journey insights into actionable technical solution
- s.Implement intelligent testing frameworks that auto-generate test cases, predict bugs, and enable self-healin
- g.Leads and builds test automation frameworks using Standard API testing tools for rest-based APIs hosted on Azure clou
- d.Integrate test suites into CI/CD pipelin
- esLeads the creation of test strategy, test planning, and test execution related to all aspects of testing like functional, integration, systems, end-to-end testing, accessibility, database validations and automatio
n.
Technical Qualificatio
- ns:Bachelors degree in computer science, Information Technology, or related fie
- ld.8 years of experience in software development, with at least 3 years in CRM systems with 2 years in Team leadersh
- ip.Proficiency in CRM platforms Dynamics CRM, Salesforce classic/lightenin
- g).Certifications in CRM platforms (e.g., Salesforce Certified Developer, Microsoft Dynamics CRM Certification) are a pl
- us.Experience with cloud platforms (e.g., AWS, Azure) and CI/CD pipelin
- es.Familiarity with tools like Jira, GitHub, Confluen
- ce.Strong grasp of security and privacy standards relevant to customer data handli
- ng.Proficiency in SFDC, .Net, Java., JavaScript, HTM
- L 5Strong leadership and communication abiliti