What are the responsibilities and job description for the Client Support Specialist position at VRC Companies?
Description:Job Description: Client Support Specialist Reports To: Customer Care ManagerSummary: The Client Support Specialist, reporting to the Customer Care Manager, is an integral part of the Customer Care team. The Client Support Specialist is responsible for resolving more complex issues or requests from customers. This team member is committed to understanding root cause and helping to resolve issues such as billing inquiries, service opportunities, and operational gaps. Primary Qualifications:Solution oriented, able to investigate root causes of customer issues and provide quick and accurate resolution. Experience working in a fast-paced customer-facing environmentExcellent internal and external communication skillsStrong analytical and problem-solving skills requiredDemonstrated ability to work independently and cross-functionally within a team environmentAbility to multi-task, able to complete multiple client-facing issues simultaneously1 Experience with Excel required1 Experience with Salesforce, preferredRequirements:Primary Responsibilities:Ability to resolve complex billing issues by accessing data from various systems and utilizing appropriate systems to calculate findings.Own and resolve customer-facing issues in a timely manner to ensure customer satisfaction. Investigate root causes of issues impacting VitalShred customers and coordinate cross-functionally for solutions. Maintain detailed records of customer issues requiring escalation to provide feedback on overall processes and enhance Customer Satisfaction and overall retention. Develop a deep understanding of VitalShred processes and customers to facilitate collaborative working relationshipsManage case queue to prioritize and track multiple high-priority customer issues simultaneously Partner with Customer Care Manager to improve customer service and proactively address and resolve root cause issuesOther duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the applicant for this job. Activities, duties, and responsibilities may change at any time with or without notice.
Salary : $18 - $24