Technical Support Specialist

Job Description:

Be at the center of technology that makes a real difference. As a Technical Support Specialist, you’ll support a 24/7 production environment that enables high‑quality patient care—while enjoying the flexibility of a hybrid role based in Edina, MN. We’re growing our team and hiring for multiple shifts, so you can choose a schedule that fits your life while putting your technical skills to work where they matter most.

Please indicate your preferred shift in your application:

• Monday–Friday Overnight: 5:00 p.m. – 1:00 a.m.
• 7‑on/7‑off Overnight: 6:00 p.m. – 4:00 a.m.
• 7‑on/7‑off Day: 8:00 a.m. – 6:00 p.m.

Summary:

The Technical Support Specialist is responsible for supporting vRad’s 24x7 production environment. This includes providing top tier technical support to external and internal clients to enable the delivery of the highest quality patient care. This is a hands-on position requiring a broad technical knowledge. Excellent oral and written communication skills are required in order to resolve and document issues.

Essential Duties and Responsibilities:

• Provide exceptional service to internal and external clients through various channels of communication (phone, chat, e-mail)
• Provide support for proprietary applications RIS and PACS produced in-house
• Troubleshoot network connectivity in a LAN/WAN/VPN environment
• Provide local and remote desktop and system support
• Provide thorough documentation detailing all troubleshooting and communication in tickets
• Work within a team
• Escalate issues to the appropriate engineering disciplines within the organization, or external vendors as required to achieve resolution

Qualifications/Education:

• Associate degree in IT or 2 years of experience assisting users of computers systems
• Familiarity with the Internet connectivity types: Cable, DSL
• Familiarity with basic networking concepts and protocols (TCP/UDP,IP, DHCP, DNS, ICMP, SSL, HTTP, etc)
• Knowledge of commands and tools to diagnose and troubleshoot network issues (ping, traceroute, telnet, MTR, etc)
• Working knowledge of Microsoft Applications and Windows OS
• A and Network certifications are preferred
• Must be a team player
• Strong customer-service and interpersonal skills
• Medical systems experience with PACS, RIS, HL7 and DICOM standards a plus

Job Classification:

Sedentary- Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently. May include consistent periods of walking and/or standing.

Pay Transparency:

$60,000 - $70,000

About vRad

vRad (Virtual Radiologic) is a national teleradiology practice made up of 500 radiologists who help expand access to lifesaving care for millions of patients each year. We're also a leader in radiologist workflow technology, supporting hospitals and groups across the country with innovative imaging solutions.

Behind it all is a team that thrives in a casually professional, fast-paced, and collaborative environment. We take pride in what we do and in how we support each other, recognizing the extra effort it takes to deliver excellence every day.

At vRad, your work truly makes a difference. As a Top Workplace Award winner, we’re known for our mission-driven culture, passion for innovation, and the energy our team brings to everything we do.

vRad is an equal opportunity employer and welcomes all qualified applicants. vRad is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion or other legally protected status.

For more information, visit https://www.vrad.com/team-member-careers/

vRad participates in E-Verify.