What are the responsibilities and job description for the Wellness-Ambassador position at VPNE?
Position Summary
The Ambassador roleis responsible forproviding exceptional customer service to patients, families, and visitors to the hospital. The focusof this position is to serve as a liaison between the hospital staff and patients, ensuring that patients feel welcomed and comfortable, being action and solution-driven, and carrying a positive and engaging attitude to provide exceptional guest service. A fitting candidate will have prior experience in a customer-facing position. The ideal hospital ambassador should possessexcellent communication skills, a friendly and approachable demeanor, keen attention to detail, practical multitasking abilities, and the ability to remaincalm and professional in high-pressure situations.
Responsibilities
The specific job duties of a hospital ambassador may vary depending on the needs of the hospital, but they may include:
Actively greets patients, family/visitors, and staff in a polite, professional, friendlyand welcoming manner.
Screen staff, patients and visitors as indicatedby Mass General Brigham and NWH procedure and provide information and direction as appropriate. This may include asking a series of screening questions, providing technological support, utilizingapplication-screening tools, etc.
Communicate and enforce entrance policies, which may include universal masking and visitor restrictions.
Assistswith patient and family/visitor inquiries and requests by actively listening and clearly responding. This includes, but is not limited to, providing information regardinghospital services and office locations, as well as clear and understandable directions.
Ensures hospital lobbies and public areas are clean, safeand uncluttered in accordance withall infection control standards.
Responds to requests from patients requiring escort or assistance.
Provides accurate, service-oriented responses to a wide variety of inquiries while protecting patient confidentiality in accordance withHIPAA policies and guidelines.
Works in collaboration with other departments to ensure patients, family/visitors, and staff receive accurate, timelyand service-oriented assistance.
Adheres to Departmental policies and procedures, including but not limited to:
Attendance and punctuality, including the use of time keeping software before beginning work and at the end of day
May have to work other shifts as necessary including holiday rotations
Performs other duties as assigned within the scope of the Hospital Ambassador role.
Respects and maintainspatient confidentiality.
Qualifications
Years of Experience: Entry Level
Language Skills: Proficient in English both verbally and written
Education Requirements: High School Diploma
Requirements
Must be 18 or older to apply
Ability to pass a criminal background check
Ability to effectively communicate, read, and write in English
Ability to sit for extended periods and the ability to walk short distances
Ability to operatea computer and cash register
Ability to count money and make change if necessary
Be able and willing to smile during every customer interaction
Maintain uniform standards
Maintain a professional and polite manner
Adheres to VPNE's attendance policy
Benefits For Full-Time Employees
Medical, Dental, Vision
401K match
Short-term disability
Accident insurance
Life insurance
And more...
VPNE is a family-owned, fun, people-dedicated and rapidly growing company headquartered in the Greater Boston Area. We are the support services business partner to the most prestigious health-care institutions, commercial property owners and developers, financial institutions, and hospitality companies.Wepromote growth from within and instill our company's family values in an ever-expanding business.
Our team members are energetic, friendly, and proactive in helping VPNE build its brands. We are proud to be a recognized leader in the hospitality and healthcare industries, looking for people like you to help us drive our clients' business and build their brand.
VPNEGEN
The Ambassador roleis responsible forproviding exceptional customer service to patients, families, and visitors to the hospital. The focusof this position is to serve as a liaison between the hospital staff and patients, ensuring that patients feel welcomed and comfortable, being action and solution-driven, and carrying a positive and engaging attitude to provide exceptional guest service. A fitting candidate will have prior experience in a customer-facing position. The ideal hospital ambassador should possessexcellent communication skills, a friendly and approachable demeanor, keen attention to detail, practical multitasking abilities, and the ability to remaincalm and professional in high-pressure situations.
Responsibilities
The specific job duties of a hospital ambassador may vary depending on the needs of the hospital, but they may include:
Actively greets patients, family/visitors, and staff in a polite, professional, friendlyand welcoming manner.
Screen staff, patients and visitors as indicatedby Mass General Brigham and NWH procedure and provide information and direction as appropriate. This may include asking a series of screening questions, providing technological support, utilizingapplication-screening tools, etc.
Communicate and enforce entrance policies, which may include universal masking and visitor restrictions.
Assistswith patient and family/visitor inquiries and requests by actively listening and clearly responding. This includes, but is not limited to, providing information regardinghospital services and office locations, as well as clear and understandable directions.
Ensures hospital lobbies and public areas are clean, safeand uncluttered in accordance withall infection control standards.
Responds to requests from patients requiring escort or assistance.
Provides accurate, service-oriented responses to a wide variety of inquiries while protecting patient confidentiality in accordance withHIPAA policies and guidelines.
Works in collaboration with other departments to ensure patients, family/visitors, and staff receive accurate, timelyand service-oriented assistance.
Adheres to Departmental policies and procedures, including but not limited to:
Attendance and punctuality, including the use of time keeping software before beginning work and at the end of day
May have to work other shifts as necessary including holiday rotations
Performs other duties as assigned within the scope of the Hospital Ambassador role.
Respects and maintainspatient confidentiality.
Qualifications
Years of Experience: Entry Level
Language Skills: Proficient in English both verbally and written
Education Requirements: High School Diploma
Requirements
Must be 18 or older to apply
Ability to pass a criminal background check
Ability to effectively communicate, read, and write in English
Ability to sit for extended periods and the ability to walk short distances
Ability to operatea computer and cash register
Ability to count money and make change if necessary
Be able and willing to smile during every customer interaction
Maintain uniform standards
Maintain a professional and polite manner
Adheres to VPNE's attendance policy
Benefits For Full-Time Employees
Medical, Dental, Vision
401K match
Short-term disability
Accident insurance
Life insurance
And more...
VPNE is a family-owned, fun, people-dedicated and rapidly growing company headquartered in the Greater Boston Area. We are the support services business partner to the most prestigious health-care institutions, commercial property owners and developers, financial institutions, and hospitality companies.Wepromote growth from within and instill our company's family values in an ever-expanding business.
Our team members are energetic, friendly, and proactive in helping VPNE build its brands. We are proud to be a recognized leader in the hospitality and healthcare industries, looking for people like you to help us drive our clients' business and build their brand.
VPNEGEN
