What are the responsibilities and job description for the Valet Parking-Cust Service position at VPNE?
The role of theCustomer Service Associateis to complete customer interaction pleasantly and courteously. In this role, you will be responsible forproviding high-quality customer service and support to clients before, during, and after they purchaseproducts or services.
Responsibilities
Handlecustomer inquiries and promptly and accurately answer their questions or concerns.
Identifyingand escalating complex or high-priority issues to the appropriate teamsfor resolution.
Create positive experiences with customers to ensure their satisfaction.
Meeting or exceeding performance targets such as response time, customer satisfaction ratings, and sales goals.
Make exceptional guest experiences the priority in every interaction
Per company and site-specific guidelines, contribute to a safe environment for all guests and employees.
Maintain a ready-to-serve posture that is welcoming to guests.
Make eye contact and smile atall guests to acknowledge them.
Prioritize assistingguests with unrushed efficiency.
Be mindful of word choices while speaking with guests, remainingpolite and unoffensive.
Follow all cash handling guidelines per company policies.
Requirements
Ability to read, write and verbally communicate in English
Ability to effectively maneuver around various locations both inside and outside while engaging in bending, prolonged standing, running, and prolonged sitting in all weather conditions
Ability to receive medical and security clearance for one or more locations
Possess the manual dexterity to operateessential office equipment, including computers and cash registers.
Possess the mental acuity to be able to process cash and manual transactions.
Strong senseof customer service
Ability to lift a minimum of 50 pounds and push a minimum of 200 pounds
Be at least 18 years of age.
Be able and willing to smile during every customer interaction.
Maintain uniform standards while around the account.
Ability to create relationships with customers
Organization and strong problem-solving skills
VPNEGEN
Responsibilities
Handlecustomer inquiries and promptly and accurately answer their questions or concerns.
Identifyingand escalating complex or high-priority issues to the appropriate teamsfor resolution.
Create positive experiences with customers to ensure their satisfaction.
Meeting or exceeding performance targets such as response time, customer satisfaction ratings, and sales goals.
Make exceptional guest experiences the priority in every interaction
Per company and site-specific guidelines, contribute to a safe environment for all guests and employees.
Maintain a ready-to-serve posture that is welcoming to guests.
Make eye contact and smile atall guests to acknowledge them.
Prioritize assistingguests with unrushed efficiency.
Be mindful of word choices while speaking with guests, remainingpolite and unoffensive.
Follow all cash handling guidelines per company policies.
Requirements
Ability to read, write and verbally communicate in English
Ability to effectively maneuver around various locations both inside and outside while engaging in bending, prolonged standing, running, and prolonged sitting in all weather conditions
Ability to receive medical and security clearance for one or more locations
Possess the manual dexterity to operateessential office equipment, including computers and cash registers.
Possess the mental acuity to be able to process cash and manual transactions.
Strong senseof customer service
Ability to lift a minimum of 50 pounds and push a minimum of 200 pounds
Be at least 18 years of age.
Be able and willing to smile during every customer interaction.
Maintain uniform standards while around the account.
Ability to create relationships with customers
Organization and strong problem-solving skills
VPNEGEN