Valet Parking-Operations Manager

Position Summary
The Hospital Valet Manager is responsible for overseeing all valet operations within a healthcare environment, ensuring a seamless, safe, and customer-focused experience for patients, visitors, and staff. This role combines operational leadership with exceptional service delivery, maintaining efficiency while supporting the hospital’s mission of compassionate care.
Responsibilities

• Lead, train, and supervise valet team members to deliver high-quality, patient-centered service
• Manage daily valet operations, including staffing schedules, traffic flow, and vehicle logistics
• Ensure safe and efficient vehicle handling and parking procedures at all times
• Serve as the primary point of contact for patient and visitor concerns, resolving issues promptly and professionally
• Monitor and maintain compliance with safety policies, HIPAA awareness, and hospital regulations
• Conduct regular audits of service standards, appearance, and operational efficiency
• Manage incident reporting, including accidents, claims, or service disruptions
• Oversee cash handling procedures (if applicable) and maintain accurate financial records
• Analyze performance metrics and implement process improvements to enhance service delivery

Qualifications
Years of Experience: High school diploma or equivalent required; Bachelor’s degree preferred
Language Skills: Proficient in English both verbally and written

Requirements:

• Friendly and Outgoing
• 3–5 years of supervisory experience in valet, hospitality, healthcare, or parking operations
• Strong leadership, communication, and conflict resolution skills
• Ability to work in a fast-paced, high-pressure healthcare environment
• Valid driver’s license with a clean driving record
• Ability to operate a wide range of vehicles, including manual transmission preferred
• Familiarity with healthcare environments and patient sensitivity a plus

Benefits:

• Paid weekly
• Medical, Dental, Vision
• 401K with up to a 5% match
• Discount programs
• Short-term disability
• Accident insurance
• Life insurance

VPNE is a family-owned, fun, people-dedicated and rapidly growing company headquartered in the Greater Boston Area. We are the support services business partner to the most prestigious health-care institutions, commercial property owners and developers, financial institutions, and hospitality companies.

We promote growth from within and instill our company's family values in an ever-expanding business. Our team members are energetic, friendly, and proactive in helping VPNE build its brands. We are proud to be a recognized leader in the hospitality and healthcare industries, looking for people like you to help us drive our clients' business and build their brand.
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