Leasing Consultant

Harbor Village is a 564-unit property located in Costa Mesa, CA. This is a full-time position from Monday - Friday. 

The Leasing Consultant will provide information pertaining to the apartment community and attend to residents’ needs by displaying outstanding service which, in turn, will aid in retaining residents and promote a community atmosphere. This position will also assist the Property Administrator with administrative functions and duties. As a Leasing Consultant, you will be the first point of contact for prospective and current residents. Your role is vital in building lasting connections and promoting a sense of community.

ESSENTIAL JOB FUNCTIONS

• Answer telephone calls and respond to prospective residents’ questions about lease terms and community features.
• Tour the property and vacant apartments with prospective residents, while highlighting key benefits of living in the community.
• Provide accurate information about rental rates, deposits, and lease terms in line with company policies.
• Collect and process rental applications, deposits, and lease agreements while maintaining compliance with company standards.
• Assist in promoting a positive community atmosphere by helping to retain current residents and responding promptly to their needs.
• Prepare move-in packages, traffic reports, and availability updates to support smooth operations.
• Handle maintenance requests with accuracy and ensure timely completion for residents.
• Prepare notices, legal packages, and assist in community activities, newsletters, and resident engagement efforts.
• Maintain resident files, reports, and inspection checklists with accuracy and attention to detail.
• Perform additional office and administrative duties as assigned by the Property Administrator and Regional Supervisor.
• Use property management software to track tenant information, lease agreements, and financial transactions.
• Manage and update property records in digital systems to ensure accuracy and compliance.

BENEFITS

• Health Insurance

• Dental Insurance

• Vision Insurance

• Accrued Vacation Time Off

• 401(k)

• Employee Referral Program

• Holidays Off with Pay

REQUIRED EDUCATION AND EXPERIENCE

• Previous leasing or customer service experience in property management or real estate.

• Knowledge of HUD, TCAC, Section 8, Fair Housing, and tenant/landlord laws is a plus.
• Strong communication and public relations skills with a professional and courteous manner.
• Good organizational skills with a detail-oriented approach.
• Ability to walk long distances and navigate stairs with ease.
• Proficiency with basic computer applications, including property management software and 10-key.
• Demonstrated ability to build trust and deliver outstanding service in a community setting.
• Sales and negotiation skills to support leasing goals and occupancy rates.

COMPENTENCIES

• Ability to read and comprehend written instructions provided by the Property Administrator and/or Regional Supervisor.
• Adhere and lead through the company policies and procedures. Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act and all other laws pertaining to the industry.
• Ability to demonstrate proficiency in property management software and use it effectively to support daily operations.
• Lead in a manner consistent with VPM Management, Inc current standards as well as between properties, teams and locations.
• Ability to give direction, adapt to change, establish relationships, anticipate roadblocks and work in a team environment.
• Must be self-motivated, able to complete assigned tasks.
• Able to multitask and prioritize.

OTHER JOB REQUIREMENTS

• Ability to complete tasks requiring overhead work.
• Demonstrate ability to learn and adapt to property management software systems.
• Ability to lift, push, pull up to 15 lbs.
• Ability to lift and carry materials weighing up to 15 lbs.
• Ability to push, pull, bend and reach constantly.
• Ability to walk, stand constantly.
• Ability to walk up and down stairs safely frequently.
• Ability to communicate in English clearly in order to be understood by co-workers, residents, vendors and other local agencies.
• May perform other duties as directed.

Salary : $20 - $25