What are the responsibilities and job description for the IT Help Desk position at VPet and Careers?
Job Title: IT Help Desk
Employment Type: Full-Time
Location: Fontana, CA
Reports to: I.T System Administrator
We are seeking a service-oriented and self-motivated IT professional to join our company. The IT Help Desk associate will support the IT System Administrator with various projects and resolve common end-user issues.
Job Overview:
IT Support Duties and Responsibilities
- Install and configure software, hardware, and computer systems.
- Troubleshoot and resolve issues with software or hardware.
- Walk users through steps to help them resolve technical problems.
- Maintain procedures and reports that provide technical support to the entire organization.
- Analyze records and logs to spot underlying trends and potential issues.
- Support the implementation of new solutions or applications.
- Test and evaluate new technology for the business.
IT Support Requirements and Qualifications
- 2 years of experience in an IT technical support role.
- Working knowledge and expertise with various software, hardware, and applications.
- Willingness to solve complicated problems and see projects through to completion.
- Analytical skills to study problems and records and identify solutions.
- Team-oriented attitude to help other colleagues and departments with technical problems.
- Strong interpersonal communication and relationship-building skills.
- Ability to manage time and effectively prioritize numerous projects at one time.
Competitive Benefits:
- Medical (HMO), dental, and vision insurance premiums.
- 401k plan, Employer contributes 3%, up to 4%.
- VPET offers vacation and sick pay.
- Holiday Pay: Eight (8) paid holidays per year.
- Basic Life Insurance Paid (25K policy).
We are an Equal Opportunity/ Affirmative Action Employer and do not discriminate against applicants due to veteran status, disability, race, gender, gender identity, sexual orientation, or other protected characteristics.
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Experience:
- IT support: 2 years (Preferred)
Work Location: In person