Parking Services Manager

Job Description

In Transportation and Logistics, our mission is simple yet profound: to serve the Virginia Tech community by providing products and essential services so that others can achieve success in support of the Virginia Tech mission. Every day, the unwavering commitment of the T&L team brings this mission to life. Through our work, we ensure that students, faculty, staff, and visitors have access to the resources and support they need to thrive in their academic, professional, and personal endeavors.

The Parking Services Department at Virginia Tech is a dynamic and critical department supporting all aspects of university operations and impacting every faculty, staff, student, contractor, and visitor.

Operations Management

The Parking Services Manager oversees all aspects of the department and serves as the day-to-day operational leader, executing the ongoing development, implementation, and assessment of the university’s parking system. In addition, the Manager serves as the departmental liaison to the university and surrounding community, implements procedures to maximize the use of technology, and continuously improves the overall efficiency of the university's parking operations.

Supervision and Leadership

Reporting to the Executive Director for Transportation and Logistics, the Manager leads a robust team of parking professionals to provide a safe and effective parking experience at all facilities. The incumbent oversees key departmental areas for Customer Service, Operations, Enforcement, and Events and enhances a team-based culture that support efficiency, effectiveness, continuous improvement, and customer service. The Manager supervises the Assistant Manager, Appeals Officer, and the Operations Technology Specialist. They also promotes employee development through employee engagement, recognition for achieved skills and competencies, and the encouragement and support for high-performance self-monitoring work teams.




Key Knowledge & Skills

To successfully carry out these functions, the Parking Services Manager must have:

excellent management skills to lead a cross-functional team focused on superior service to the university community.

experience managing financial, physical, and technological resources to execute university and departmental priorities successfully.

knowledge of the inner workings of the parking and transportation industry.



The incumbent also performs other duties as requested; takes initiative to support a healthy work environment; strives to fulfill the terms in the Standards of Business Conduct; exemplifies the Virginia Tech Principles of Community; and supports the university’s motto, Ut Prosim (That I May Serve).

Required Qualifications

Education

Bachelor’s degree in a related field and/or significant relevant training and experience.

Experience
Demonstrated management experience in parking, transportation operations, or similar operations.

Experience in planning and managing parking and transportation operations for events such as concerts, large intercollegiate athletic events such as football, or similar situations.

Experience in reviewing maintenance requirements of surface and structured parking and managing repairs in line with industry standards or similar experience.

Experience managing a complex and robust budget and analyzing fiscal reports.

Demonstrated experience analyzing and summarizing data in a variety of formats.

Demonstrated experience working effectively with a wide variety of stakeholders.

Considerable experience training and mentoring employees.

Previous supervisory experience in a complex, high-volume operation.

Excellent communication, organizational, and leadership abilities.

Proven ability to work in a fast-paced, high-pressure environment.

Knowledge, Skills, and Abilities
Considerable knowledge of parking services policies and parking facilities management.

Considerable knowledge of traffic flow patterns and parking requirements on a large university campus or similar operations.

Proficient computer experience with programs such as Microsoft Word, Excel, PowerPoint, etc.

Ability to network, develop and maintain effective working relationships with key individuals throughout the University, community, and within the parking services profession.

Demonstrated conflict resolution skills.

Excellent customer service skills.

Excellent organizational, interpersonal, and communication skills.

Ability to complete numerous projects and details simultaneously and accurately with minimal direction and supervision.

Must have a valid driver’s license.

Must be willing and able to work extended hours in support of campus events.

Preferred Qualifications

Experience in higher education parking and transportation operations

Advanced working knowledge of parking management systems, specifically T2 Systems.

Extensive knowledge of industry best practices as well as relationships with industry peers

Experience in managing complex business practices

Pay Band

5

Overtime Status

Exempt: Not eligible for overtime

Appointment Type

Regular

Salary Information

$80,000-$90,000

Hours per week

40

Review Date

November 6, 2026

Additional Information

• Must successfully complete a criminal background check.
• Must successfully complete a pre-employment driver's license check and maintain eligibility to operate a state-owned motor vehicle.
• Work is primarily performed in an office environment and involves considerable sitting and repetitive motion through the use of a computer.
• Will need to work additional hours outside of normal schedule to meet the needs of the department and division.

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research institutes. A leading global research institution, Virginia Tech conducts more than $650 million in research annually.

Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.