What are the responsibilities and job description for the Patient Services Specialist (Evenings) position at Voyager Home Healthcare?
Overview
Voyager Home Healthcare (https://voyagerhomehealthcare.com/) provides in-home Nursing, Certified Nursing Assistants, and Personal Care Worker services throughout the state of Colorado (Denver, Pueblo, and Colorado Springs). Additionally, we have four CNA schools (https://www.getcna.co/) which are unique in that they allow students to take their classes in an online format while enabling them to attend in-person clinical and practice labs.
Program Overview:
Candidates hired for this position will work on the administrative side of our Parent CNA program. Parent CNA is a Colorado Medicaid program in which a parent and/or family member can be reimbursed to care for a loved one.
Duties
- Maintains a high volume of inbound and outbound calls, texts, and emails
- Provide excellent customer service
- Maintain excellent and detailed records
- Receive patient referrals and coordinate with clinical staff
- Conduct phone assessments for incoming clients
- Work closely with Billing and Payroll to ensure accuracy
- Adapts quickly to a changing work environment
- Is reliable, engaged, and provides feedback to improve processes and policies
- Tracking patient insurance eligibility
- Reviews phone calls daily
- Tracking orders such as physician's orders, face-to-face orders, and patient assessments
Hours and Pay
Monday through Friday, 10:30 am-7:00 pm, with a 30-minute lunch break.
Training will occur Monday through Friday, 8:00 am-4:30 pm, and last for a minimum of 4 weeks.
This position is $27/hour.
Job Type: Full-time
Pay: $27.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Paid training
- Vision insurance
Application Question(s):
- Please describe why you would be an ideal candidate for this role:
Work Location: In person