What are the responsibilities and job description for the Answering Service Operator position at Voyager Call Center?
Company : Voyager Call Center
Location: Brewer, ME
Phone Number: 207-989-9500
Website: www.voyagercallcenter.com
Seeking: Full and Part Time Candidates
Company Description:
Voyager is a call center providing superior answering support services for its clients. Services include, but are not limited to: Answering Service, Dispatch Service, Order Entry, Virtual Services, and Lead Capturing.
Voyager's Mission Statement:
Quality Customer Service & Communication = Success
Communication takes almost endless form, from how something is said between two people, to high speed data transmission over fiberoptics. Voyager's mission is to combine quality customer service with opportunities in communications industry to provide needed services to our community. In order to have the optimal communications company, we must not only communicate effectively with our clients, but also with all the associates of our company
Job Description:
Voyager partners with a variety of businesses to ensure they never miss vital phone calls. Our Operators answer all incoming calls for our clients and are an integral part of Voyager's success. Our clients rely on Voyager to provide callers with efficient, quality-driven service and expect us to deliver concise, accurate messages from their customers. A successful Operator will need the following skills:
- Be comfortable answering phone calls
- Have a polite, professional phone presence
- Type a minimum of 35 wpm
- Multitasking
- Willingness to be part of a team
- Displaying empathy
- Proficiency in navigating both computers and software
- Flexible mindset
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
Experience:
- Customer service: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: In person
Salary : $15 - $18