What are the responsibilities and job description for the Technical Delivery Lead position at VOYAGER ACCESS INC?
Technical Delivery Lead
Access Control | Hospitality & Multifamily
Voyager Access, Inc.
Voyager Access is a growing access control and technology company serving hospitality and commercial clients across the U.S. We are a 2nd generation family owned company with over 25 years in business.
We are seeking a highly accountable Technical Delivery Lead to support:
- complex project delivery,
- escalated troubleshooting,
- technical delivery quality,
- and continuous improvement across our operations.
The ideal candidate is a reliable technical operator who combines:
- strong troubleshooting ability,
- disciplined follow-through,
- proactive communication,
- and customer-focused delivery execution.
Responsibilities
Technical Leadership & Delivery Execution
- Lead troubleshooting and resolution of escalated technical issues
- Support complex installations and occupied-property deployments
- Coordinate with installers, vendors, manufacturers, and project teams to support successful project delivery
- Serve as the company’s primary technical escalation resource
- Help ensure projects meet Voyager Access technical delivery standards and customer expectations
Technical Ownership & Follow-Through
- Maintain ownership of open technical issues until fully resolved and communicated
- Track punch-list items, escalations, risks, and unresolved issues proactively
- Communicate status updates clearly and professionally
- Maintain organized technical notes, delivery documentation, and issue tracking
- Surface risks early rather than allowing issues to escalate silently
Delivery Quality, Documentation & Continuous Improvement
- Support technical QA and vendor onboarding
- Build and improve technical standards, documentation, and troubleshooting resources
- Identify recurring technical failures, delivery gaps, and process inefficiencies
- Recommend improvements that strengthen delivery quality and scalability
- Research and test new products, integrations, and software releases
Qualifications
Experience
8–15 years in:
- access control,
- electronic security,
- low-voltage systems,
- hospitality technology,
- or related field-service environments
Including direct experience:
- troubleshooting systems in the field,
- leading complex installations,
- and resolving escalated technical issues with customers, vendors, and manufacturers
Technical Capabilities
Strong candidates will have high technical capability in both:
- hardware systems,
- software/platform troubleshooting,
- and understanding how those systems interact together in real-world deployments.
Working Style
- highly organized and self-directed
- strong written communicator
- disciplined with follow-through
- calm under pressure
- proactive rather than reactive
- customer-focused while maintaining standards and accountability
Location & Travel
- Primarily remote
- 25–40% travel expected
- Preference for candidates in the Midwest, Northeast, or Mid-Atlantic
Compensation: Competitive base salary ($95,000–$115,000) plus incentive pay tied to individual results
Salary : $95,000 - $115,000