What are the responsibilities and job description for the Remote Customer Service Representative position at VortexWorks?
About VortexWorks
VortexWorks provides customer-experience and support solutions for nationally recognized brands across multiple industries. We connect motivated professionals with flexible, remote opportunities where performance, professionalism, and communication truly matter.
What You’ll Do
- Handle customer-service or sales calls (inbound and outbound).
- Follow detailed scripts and procedures.
- Resolve customer issues using empathy, accuracy, and strong communication.
- Meet performance goals for quality, response time, and satisfaction.
What You’ll Need
- Clear English communication (bilingual preferred, additional pay)
- 2-monitor setup, minimum 1080p resolution each
- Hard-wired Ethernet connection
- Windows 11 or higher, 8GB RAM, and a USB headset with noise cancellation
- Quiet, distraction-free workspace
- Strong work ethic and ability to complete training modules independently
Preferred Background
- 2 years of customer-service, call-center, or sales experience
- Previous remote or performance-based work experience
- Tech-savvy, reliable, and eager to learn
Please note this is a 1099 contractor position.