Field IT Support Technician - Level 2 (Experienced Only)

This position requires a technician who is equally comfortable troubleshooting business networks, installing structured cabling, operating power tools, and safely working from scissor lifts or boom lifts.

The successful candidate must be capable of completing field service assignments and installations independently, with minimal supervision.

This is NOT an entry-level position. All mandatory experience and certification requirements must be met.

Key Responsibilities

IT & Network Support

• Troubleshoot and resolve business IT hardware, software, and network issues.
• Install, configure, and troubleshoot routers, managed switches, firewalls, and wireless access points.
• Diagnose TCP/IP, DNS, DHCP, VLAN, VPN, and LAN/WAN connectivity issues.
• Support Windows computers, Microsoft 365, printers, and network-connected devices.
• Perform network equipment upgrades, replacements, and system deployments.
• Independently respond to field service requests and document completed work.

Structured Cabling & Infrastructure

• Install, route, terminate, label, and test Cat5e, Cat6, and Cat6A network cabling.
• Install network racks, cabinets, patch panels, cable trays, J-hooks, and cable management systems.
• Install and secure conduit, cable supports, and low-voltage mounting hardware.
• Perform overhead cable installations in commercial buildings, warehouses, and industrial facilities.
• Use cable testers and certification equipment to identify and resolve cabling issues.
• Read and interpret construction drawings, cable schedules, and network diagrams.
• Maintain professional cable routing, labeling, and installation standards.

Power Tools & Elevated Work

• Safely and proficiently operate commercial power tools, including hammer drills, rotary hammer drills, impact drivers, reciprocating saws, and other installation equipment.
• Drill and install anchors, mounting brackets, cable supports, and equipment hardware.
• Safely operate scissor lifts and boom lifts for elevated installation work within the operator's documented qualifications.
• Perform overhead installation activities, including mounting wireless access points, security cameras, cable pathways, and network infrastructure.
• Follow jobsite safety requirements, fall protection procedures, and equipment operating guidelines.
• Inspect tools and lift equipment before use and identify unsafe conditions.

Security & Low-Voltage Systems

• Install and troubleshoot IP security cameras, NVRs, and PoE devices.
• Assist with access control hardware and controller installations.
• Install and troubleshoot low-voltage equipment and associated cabling.
• Support commercial technology installations and infrastructure upgrades.

Mandatory Qualifications — ALL REQUIRED

• Minimum 5 years of verifiable professional field experience in commercial IT support, networking, or low-voltage infrastructure.
• Active CompTIA Network certification.
• Current aerial lift operator training/certification appropriate for the scissor lifts and/or boom lifts used on assigned projects.
• Proven hands-on experience operating commercial power tools, including drills, rotary hammers, impact drivers, and cutting equipment.
• Professional structured cabling installation experience, including Cat6 termination, patch panel installation, cable routing, labeling, and testing.
• Experience installing network racks, cable pathways, mounting hardware, and overhead infrastructure.
• Ability to safely perform elevated work using ladders and aerial lifts.
• Strong understanding of TCP/IP networking, switches, routers, VLANs, DNS, DHCP, and wireless networking.
• Ability to independently diagnose and resolve IT and network issues.
• Experience supporting Windows environments and Microsoft 365.
• Ability to read technical drawings and follow installation specifications.
• Valid driver's license and reliable transportation.
• Ability to lift up to 50 pounds and perform physical field installation work, with or without reasonable accommodation.
• Strong troubleshooting, communication, documentation, and customer service skills.

Applicants who lack the required field experience, certifications, power tool proficiency, or structured cabling background will not be considered.

Preferred Qualifications

• Ubiquiti UniFi, Cisco, Fortinet, or SonicWall experience.
• Fiber optic installation, termination, and testing experience.
• IP surveillance and access control installation experience.
• Structured Cabling Experience
• CompTIA Security or Cisco CCNA certification.
• Experience working on active commercial construction sites.

What We Expect

The ideal technician can arrive at a jobsite, review the assigned scope of work, select the appropriate tools, safely complete installations, troubleshoot technical problems, and deliver professional results without constant supervision.

We value technical competence, reliability, accountability, safety awareness, and quality workmanship.

Vortex IT Systems, LLC is a growing technology and security solutions provider serving commercial, industrial, multifamily residential, and business clients throughout Central Ohio.

We specialize in IP video surveillance, electronic access control, burglar alarm systems, structured cabling, networking, and integrated technology solutions.

As demand for our security installation and service solutions continues to grow, we are seeking an experienced Security Systems Technician II to join our field operations team.