Experienced Service Technician

Vortex Doors, America’s highest quality and most customer-centric commercial and industrial door repair company, is seeking a motivated Experienced Commercial Door Technician to join our company. We are considering applicants with at least

4 years of Commercial Sectional Door and Dock experience!

As an Experienced Commercial Sectional Door and Dock Technician at Vortex Doors, you will play a crucial role in installing, repairing, and maintaining various types of doors, docks, and related hardware, ensuring they function efficiently and safely. Your attention to detail, problem-solving abilities, strong mechanical aptitude, and commitment to quality workmanship will be essential in meeting our customers' needs. We offer a great variety and complexity of service calls to customer sites while being safe and efficient out in the field.

Key Responsibilities:

• Install, troubleshoot, and repair a variety of Commercial Sectional doors, dock Levelers, and related hardware using appropriate tools and equipment.

• Welding new dock levelers upon installation

• Diagnose and conduct routine repair door-related issues, such as broken springs, hinges, locks, and electrical components.

• Some Pedestrian door repair may be required. If you have a desire to learn we will train!

• Ensure that all installed doors meet safety and building code regulations and standards.

• Provide excellent customer service by addressing customer inquiries, explaining repair processes, and offering solutions to door-related problems.

• Maintain accurate records of service visits, repairs, and installations, and provide reports as required.

• Diagnose, identify, and resolve technical issues with doors efficiently. Communicate with customers offering cost-effective solutions.

• Perform quality checks on installations and repairs to ensure they meet the company’s unsurpassed quality standards.

Great Reasons to Work at Vortex:

• Industry-best training in our state-of-the-art training facility learning Commercial and Retail door openings, hardware, storefront glazing, and automatic doors.

• Room for growth and opportunity with multiple levels of career advancement to excel and grow in your career.

• Continued learning classes on Manual operated doors and dock equipment training for Industrial openings and options for industry certifications.

• Training on Hollow metal door, frame, and hardware.

• Strong Safety Culture.

• Positive Work Environment.

• Recognitions and Rewards.

• Comprehensive Pay, health benefits, 401K match, 8 company paid holidays, and Vacation/Sick program.

• Company provided uniform, tools, and an annual boot allowance.

• Use of Company provided vehicle to conduct customer service visits.

• - Excellent mechanical and technical skills.

  • Physically able to move items weighing 50 lbs. or higher.

  • Physical ability to continuously lift and bend, climb ladders up to 20’ in height, work on knees for extended periods of time and proficient operating power tools.

  • Possess interpersonal skills to relate to customers and solve issues.

  • Excellent communication skills to collaborate with others under any type of condition.

  • Excellent problem-solving and troubleshooting skills.

  • Ability to relay information in a fast-paced environment.

  • Ability to be persuasive with customers when necessary.

  • Attention to detail and a commitment to quality workmanship.

  • Reliable and Self Motivated

  • High school diploma or equivalent.

  • 2 - 4 years’ experience in the commercial door service industry.

  • Welding Certification a Plus

  • Knowledge of various door and dock types, brands, and hardware.

  • Ability to use hand and power tools effectively.

  • Proficiency in performing mathematical calculations involving fractions and reading a tape measure accurately for precise measurements and installations.

  • Knowledge of safety regulations and adherence to safety protocols.

  Work Conditions:

  • Full-time shifts are available between Vortex business hours of 7:00 AM - 5:30 PM, Monday through Friday and must be able to work some overtime and on-call hours.

  • Continuous on-going training provided as you continue to grow with Vortex.

  • The job environment is fast paced and results oriented.

  • Be able to drive a company vehicle and possess a valid driver license.

  • Must pass Drug test, Background check and Motor Vehicle check

You should be proficient in:

• Electrical Repair
• Door Installation
• Automotive Locksmith
• Electrical Systems & Diagnostics (Heavy Equipment)
• Access Control Systems
• Equipment Installation