Debt Adviser/Trainee Debt Adviser

Contract Type: Permanent

Role Type: Employment

Hours: Part time

Application deadline: Friday, June 19, 2026 - 12:00

Based: Durham

Salary: £13 to 14 Per Hour

Salary Type: Fixed Salary

Location: County Durham

Role description: Administration

HOURS And SALARY

Full time and part time hours available.

Starting rate £13.45 (trainee) £14.34 (fully qualified) per hour depending upon experience

Overall Responsibility Of The Job

• All training will be provided over time to achieve the qualifications to accredited Debt Adviser status. You will eventually provide debt advice, to those in need of advice at face-to-face locations around County Durham, in community venues, including foodbanks and remote advice.
• You will also be based at our office in Pity Me, Durham.
• You will provide high quality advice, in accordance with statutory requirements, Community Money Advice procedures and the requirements of the Manager.
  
  

County Durham Money Advice Centre is part of Durham Christian Partnership which is a non-profit charity focused on helping people in the County Durham area.

• Durham Christian Partnership’s purpose:
• Our main aims are:
• In partnership with others, and in a variety of ways, to provide emotional and practical support to those in need.
• To recruit and support volunteers in a range of projects aimed at meeting identified social needs.
• To build relationships and work in partnership with other service-providers.
• To help build community.
• To promote diversity, equality and inclusivity in all we do.
• Role of the Debt Adviser:
• Full training will be given to enable the debt adviser to undertake the following:
• Responsibilities
• Help a debt advice client from the point of initial referral through to conclusion of the debt resolution option that the client has chosen,
• Recording on our cloud-based Catalyst case management system, all interactions with the client, their creditors and other support workers and to keep accurate and up to date records of each client meeting.
• Explain to the client at the outset the nature of the service and those steps that CDMAC will take and those steps the client will be expected to undertake.
• Obtain from the client full details of their debts, income, expenditure, assets as well as personal information about the client and reasons why the client is in financial difficulties.
• Enable the clients to maximise their income by identifying any benefit entitlements and suggesting other income sources, referring the client to additional support from other services as needed.
• Draw up a financial statement and look at minimising expenditure
• Explain the implications of non-payment of each of their debts and determine which are priority debts.
• Help choose a strategy to minimise the effects of their debts on their financial, social and physical well being
• Give as much information as possible to enable the client to make sound decisions relating to their finances in the future
• Help clients to create a plan to deal with the problems, to which they feel able to commit.
• Agree financial statements and action plans with the CDMAC Manager in case of difficulties.
• Assist implementation of whatever strategy has been chosen by the client.
• Attend team meetings and attend supervision with the CDMAC Manager.
• Keep up to date with local and national procedures and practice in debt advice.
• Complete training and continuing professional development as required by CMA, DCP or national policy.
• Adhere to the policies and procedures of DCP, CDMAC and the FCA.
• Actively support and participate in the purpose and vision of Durham Christian Partnership (DCP).
  
  

For further information please contact office@durhamcp.org.uk

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