What are the responsibilities and job description for the Regional Coordinator - Order and Distribution position at Volvo Group?
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
In the Regional Coordinator role, you will support order and distribution execution for Mack Trucks North American Sales and Marketing. The Regional Coordinator serves as the primary operational liaison between Mack Trucks, our dealer network, and internal business partners to ensure accurate order execution, timely production scheduling, and exceptional customer delivery performance. This position plays a critical role in maintaining customer satisfaction by proactively managing order exceptions, communicating production updates, and driving continuous process improvement across the order-to-delivery lifecycle.
Core Responsibilities:
Customer & Dealer Support
Serve as the primary point of contact for assigned dealers and regional sales teams.
Deliver timely updates regarding production schedules, factory changes, quality holds, and order status.
Resolve customer concerns while maintaining a high level of responsiveness and professionalism.
Order Management
Monitor vehicle orders from placement through delivery.
Resolve order discrepancies and system exceptions.
Coordinate Return-to-Stock, Dealer Transfers, Reversals, Available Vehicles, and other order adjustments.
Ensure billing accuracy to support timely invoicing and customer payments.
Process Management
Administer internal processes supporting regulatory compliance.
Monitor workflow queues and shared mailboxes to ensure service level expectations are met.
Identify opportunities to improve order management processes and customer experience.
Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:
Critical Competencies:
Business Acumen
Technical Learning
Action Oriented/Take Initiative
Customer Focus
Standing Alone
Priority Setting
Communicating Effectively
Self-Development
Skills and Knowledge:
Technical knowledge of Mack product offerings and abilities.
Experience in multi-faceted problem solving & experience with customer/dealer contact.
Microsoft Excel/Power BI/SharePoint.
Minimum Education/Experience:
Bachelor's degree in Business, Supply Chain, Marketing, or a related field preferred. Equivalent experience (5 years) in customer service, operations, logistics, or order management will also be considered. Fluent in English & Spanish preferred.
If you want to make a real impact in your career, Mack Trucks is where you want to be. We look forward to meeting you.
Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group's leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
Mack Trucks is part of Volvo Group. Founded in 1900, Mack Trucks is an iconic brand that embodies the American spirit: pioneering, hard-working, authentic and ambitious. Mack trucks are recognized around the world as "The American Truck You Can Count On," thanks to our durable, reliable and application-driven vehicles that get the job done. With Mack Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. We make our customers win.
Salary : $63,100 - $77,900