What are the responsibilities and job description for the Service Manager position at Volvo Cars Westport?
Volvo Cars Westport is looking for a talented, detail-oriented, and dedicated Service Manager to join our team and ensure the bright future of our franchise. If you are personable, energetic and of high integrity, this is fantastic opportunity to take the next step in your automotive career.
What We Offer
Medical, Dental and Vision
401K Plan
Paid sick time off and vacation
Growth opportunities
Paid Training
Employee vehicle purchase plans
Family owned and operated
Long term job security
Flexible Work Schedule
RESPONSIBILITIES
Ensure customers receive prompt, courteous, and effective service
Serve as a liaison between technicians and customers
Take ownership of customers’ experience by carrying out additional assignments, enabling the dealership to leave a positive impression with the customer
Manage and hire technicians and service advisors
Interview and make new hires
Distribute work between technicians
Prioritize required services
Ensure customers have a positive dealership experience
Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled
Spend quality time building relationships with the customers
REQUIREMENTS
Technical automotive knowledge
Demonstrated ability to manage others
Organized and friendly personality
Dealership experience preferred
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.