What are the responsibilities and job description for the Auto Service Representative position at Volusia Auto Service?
About the Opportunity
We are an established, high-volume independent auto repair facility seeking a professional, driven Service Advisor to join our team. Our shop emphasizes technical excellence, operational efficiency, and exceptional customer experiences in a collaborative environment where every role directly impacts shop performance and team success.
The Role
As our Service Advisor, you serve as the critical bridge between customers, technicians, and leadership. You will manage the full customer journey—from initial write-up and diagnosis communication to repair recommendations, follow-ups, and delivery—while thriving in a fast-paced, multi-tasking environment.
Key Responsibilities:
- Conduct thorough write-ups and clearly explain technical recommendations from our ASE-certified technicians.
- Build trust through transparent communication, accurate estimates, and honest advice—never high-pressure sales.
- Act as the primary point of contact, coordinating seamlessly with technicians on job status, parts needs, and timelines.
- Multi-task effectively across phone calls, digital appointments, customer updates, invoicing, and shop workflow using Tekmetric and related systems.
- Present repair options with confidence, focusing on value, safety, and long-term reliability.
- Maintain strong relationships with both customers and the technical team to ensure high-quality, efficient repairs and smooth daily operations.
- Follow structured processes while adapting to the dynamic needs of a busy shop.
What We’re Looking For
- 2 years of experience as a Service Advisor, Writer, or similar role in automotive repair or hospitality management (strong customer-facing and multi-tasking experience is highly transferable).
- Strong technical understanding of vehicles (GM/Corvette knowledge a plus) and the ability to translate complex diagnostics into clear customer language.
- Exceptional multi-tasking and organizational skills—you thrive when managing multiple vehicles, customers, and priorities simultaneously.
- Professional, positive communicator with a customer-first mindset and team-player attitude.
- High integrity, attention to detail, and a drive for results in a systems-driven environment
Our Culture & Environment
We operate with clear systems and processes that reduce chaos and let you focus on high-value work. Our shop is professional yet approachable—technicians and advisors collaborate closely as a unified team rather than in silos. We value:
- Ownership and initiative — Ideas for improvement are welcomed and implemented.
- Respect and communication — Direct, solution-oriented interaction between sales and technical staff.
- Continuous growth — Ongoing training, performance-based advancement, and a commitment to developing talent.
- Work-life balance in a busy setting — Structured schedules with a supportive team that has each other’s backs.
No micromanagement here. We hire adults who take pride in their work and deliver results.
What We Offer
- Competitive base pay commission structure
- Health benefits, paid time off, and performance incentives.
- Modern tools, clean facility, and well-equipped bays.
- A stable, growing operation with strong repeat and referral business.
- Opportunity to contribute meaningfully in a shop that values both people and performance.
This is an excellent opportunity for a polished, systems-oriented professional who enjoys the technical side of automotive service and building lasting customer relationships.
If you are professional and ready to elevate your career in a collaborative environment, we encourage you to apply. All applications will be handled confidentially.
Pay: From $52,000.00 per year
Benefits:
- Employee discount
- Health insurance
- Paid time off
- Professional development assistance
- Referral program
Work Location: In person
Salary : $52,000