Tribal Resource Specialist

About VOAWW:

Volunteers of America Western Washington is a non-profit organization operating in Western Washington for over 125 years. Our Christian roots drive us to put our faith into action for the benefit of every member of the community. We celebrate our unique perspectives and lived experiences that allow us to better serve and uplift our community – and each other. Volunteers of America Western Washington is officially a designated CARE trauma informed organization.

Benefits (Full time)

• Vacation and Sick Time: Vacation up to 200 hours, Sick time up to 108.64 hours
• Competitive compensation
• Holidays: 8 paid per year 2 paid floating holidays
• Medical, Dental, and Vision
• Health Savings Account (HSA)
• Flexible Savings Account (FSA) medical & dependent care
• Free Employee Assistance program
• 403(b) Retirement Plan matching
• Professional Development opportunities

General Function:

This full-time, hourly position is responsible for providing resources, referrals, and follow-up for individuals, in Native American communities throughout Washington State experiencing behavioral health issues; provide linkage to available Tribal and community services and resources that are appropriate to the caller’s needs. This position will also coordinate with emergency department, hospital, and treatment facility staff to provide follow-up services for patients who have been discharged home. This position will provide follow-up and case management services to ensure individuals at risk are connected to services in their Tribal communities.

Principal Activities:

• Engage with individuals via phone or Telehealth to assess needs and collaboratively develop plans for connecting them to appropriate services.

• Provide excellent customer service and maintain accurate, professional documentation of all client interactions. Process referrals and coordinate with tribal and community partners to ensure seamless linkage to services, maintaining an up-to-date resource database for all counties in Washington State.

• Build and sustain relationships with facility staff (e.g., treatment centers, hospitals, emergency rooms) to support follow-up care and post-discharge appointments for individuals

• Understand and facilitate referrals to Mobile Crisis Outreach Teams across Washington State.

• Support program functions through additional duties, including participation in community events like health fairs and tabling opportunities.

• Contribute to an environment that focuses on ensuring integrity, respect, accountability, and trauma informed service

• Other duties as assigned

#voaww2

Requirements:

• Knowledge of Tribal communities and the Indian Health System
• Agency Affiliated Counselor Registration is required within 30 days of employment, or equivalent, and must remain in active status during employment
• Passing a typing test with a score of 35 WPM or higher
• Demonstrated respect for diversity

Required Skills:

• Fluency in English (oral and written)
• Courteous, empathic, and professional demeanor
• Proficiency in Motivational Interviewing and active listening
• Strong problem-solving and information-gathering skills
• Superior communication skills to convey information clearly and effectively
• Ability to multitask, including talking and typing simultaneously
• Respect for diversity and cultural competency
• Efficiency in documenting notes in electronic medical records

Home Office Technology Requirements

• High-Speed Internet: Minimum download speed of 100Mbps and upload speed of 10Mbps. To ensure smooth workflow, you will be required to provide a recent internet speed test result as proof
• Secured Wired Connection: A direct wired connection to the internet using a secured ethernet cable is mandatory. Wireless connections (WiFi) are not allowed due to potential security risks and performance limitations
• No Satellite Internet: Satellite internet service providers such as HughesNet, Starlink, or Visat are not supported due to latency issues that can negatively impact service delivery

Effect on End Results:

• Deliver accurate and valuable information and referral services to Tribal members, human service professionals, and community agencies, supported by a comprehensive directory and database.
• Maintain high program standards and quality to serve as a trusted resource for the community.
• Ensure consistent staffing for telephone operations during working hours to meet client needs effectively.
• Foster exceptional customer service experiences for both internal staff and external community partners.

Equal Employment Opportunity Statement:

We are an Equal Opportunity Employer and all employment-related decisions are made without consideration of individuals’ race, sex, age, national origin, disability status or any other protected characteristic.