JOB SUMMARY

 The Leasing Agent is responsible for maintaining occupancy levels set by the Community Administrator.

      Day to day responsibilities include showing and leasing apartments to potential residents, gathering and preparing information required for tax credit and affordable housing.

 ESSENTIAL DUTIES AND RESPONSIBILITIES:

 •    Performs all sales and leasing activities to achieve the community’s revenue and occupancy goals by greeting and qualifying prospects, conducting community tours and showing apartments, processing applications, credit screening, and criminal background checks, preparing the lease and move-in package, and ensuring a smooth resident move-in and lease signing.   
 •    Inspects apartments prior to resident move-in and ensures apartments are in move-in ready condition and schedules any outstanding item to be addressed with the maintenance team. 
 •    Stays informed about current market and competitor conditions that may impact the community’s occupancy and sales results, develops and implements short- and long-term marketing plans and goals to sustain occupancy, and follows the community’s established policies related to concessions, specials, and other programs to boost occupancy. 
 •    Designs and executes marketing activities to create and drive traffic to the community, including implementing resident referral and employer outreach programs, using internet marketing tools (Craigslist, Facebook, e-mail, and other websites), and following other community-specific marketing plans, drives, and special programs. 
 •    Uses the on-site property management software (OneSite, Yardi, etc.) to track apartment availability, record traffic and leasing activities, manage resident and prospect data, and capture critical demographic and other information about existing and future residents. 
 •    Ensures that the community and show units meet the Company’s standards for show quality by daily inspecting the marketing corridor and leasing tour, communicating maintenance and upkeep needs to the community’s maintenance team members, merchandising and ensuring a physically appealing show unit and/or model and amenities, and preparing the leasing office for daily leasing activities. 
 •    Follows-up with prospects and new residents to ensure satisfaction by sending e-mail, thank-you notes, and cards or making telephone calls or other contacts to finalize decisions to lease and/or renew. 
 •    Executes and performs activities in support of the community’s lease renewal program by preparing lease renewal letters and packages for residents, meeting with and contacting renewing residents in advance of move-out dates and ensuring that lease renewal documents are signed and implemented on time.        
 •    Responds quickly and courteously to residents and client/owner concerns and questions, and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).  

• Special projects and other duties assigned.

ADDITIONAL DUTIES AND RESPONSIBILITIES (Non-essential)

• Adhere to the designated dress code as stipulated for the specific role.

 SUPERVISORY DUTIES:

• None

KEY CONTACTS

Maintains critical relationships with the following: Staff, residents and vendors.

KNOWLEDGE, SKILLS AND ABILITIES:

This position requires the incumbent to have a High School diploma or general equivalency diploma (GED) plus one-year of marketing or related experience in a busy, professional office environment. Must have proficient verbal and written communication skills. Competent computer skills, including MS Office and knowledge of office equipment is required. Individuals must possess a positive attitude, high level of flexibility, effective communicator, and detail orientated with strong organizational skills. Must be able to work with minimal supervision, focus on completing assigned tasks in a timely manner, and a willingness to get involved.  Must have an ability to work on multiple projects simultaneously. Must maintain good relations with residents and staff. Ability to handle confidential information professionally. Knowledge of Fair Housing Laws preferred.

SPECIAL REQUIREMENTS

Must have:

• Current driver’s license issued by state of residence
• Current Vehicle Inspection Decal
• Current Louisiana vehicle insurance
• Current vehicle registration in state of residence
• Satisfactory Motor Vehicle Report
• Must be able to pass a criminal history investigation

PHYSICAL REQUIREMENTS: 

Work is performed primarily while sitting at a desk, using a personal computer, and analyzing printed documents for extended periods of time. Must be able to carry up to 35 pounds.  Moderate noise levels.  Frequent walking, grasping, carrying, bending, crouching, and reaching in order to perform duties for the position.  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.