What are the responsibilities and job description for the Quality Assurance Specialist position at Volunteers of America Southeast, Inc?
Program: Quality Assurance
Position: Quality Assurance Software Specialist
Reports to: VP of Quality Assurance and Compliance
FLSA Status: Non-Exempt
Pay Rate: Starting at $40,000 annually
Work Location: Mobile, AL or Valdosta, GA
Function:
The Quality Assurance Software Specialist located in Georgia is responsible for conducting ongoing monitoring of service quality and identifying areas for quality improvement activities in all Georgia Behavioral Health programs. The QA Software Specialist will assist with on-site internal reviews, internal file reviews, coordinate peer reviews, assist with the satisfaction survey process, provide assistance during external reviews/accreditation, and conduct staff training.
Qualifications:
This position requires a bachelor’s degree in a human services field, but master’s level is preferred; and at least three (3) years directly serving I/DD, Mental Health, and/or Addictive Diseases populations. Demonstrated skills in the following areas are preferred: program planning and implementation management; community relations; contract compliance monitoring; and oversight of an outcome/performance measurement system. Needs to have the ability to travel, as well as knowledge and ability to learn applicable standards for all VOA-Georgia programs. Must have excellent writing skills and be able to write concise, meaningful reports on observations and performance improvement plans. Experience conducting investigations is also preferred. Must have knowledge and/or the ability to learn and apply CQL and CARF principles. Experience in staff training is also preferred.
Principal Activities:
- Assisting in the implementation of Quality Assurance activities, as well as regulatory compliance functions.
- Actively participate in the Agency-Wide Quality Assurance Committee.
- Provide on-site reviews of program sites and observation of service delivery.
- Provide internal file reviews.
- Preparing routine and special reports.
- Provide support and guidance to Program Directors and Regional Directors in preparation for internal surveys and external surveys/audits to include State Certification Surveys and Accreditation Surveys.
- Work closely with Program Directors and Regional Directors in developing program policies which meet federal, state, and local government requirements.
- Provide various training for staff as requested by the VP of Quality Assurance and Compliance.
- Coordinate annual Satisfaction Surveys interviews among service recipients and family members.
FULL TIME BENEFITS PACKAGE OFFERED!