Wraparound Coach/Supervisor

WRAPAROUND SUPERVISOR

Summary

The Wraparound Supervisor plays a critical role in supporting the quality and fidelity of the wraparound process.  This position provides supervision, coaching, and training to Wraparound Facilitators to ensure they are continually developing their skills and implementing wraparound principles with fidelity.  The Supervisor also partners with other child-serving agencies and community stakeholders to strengthen wraparound practices, provide training, and build collaboration.  This position reports to the Lead Wraparound Supervisor. 

Position Type

Full-time/Exempt

Essential Functions

•    Provide direct supervision and coaching to eight (8) to ten (10) Wraparound Facilitators.

•    Support Wraparound Facilitators in case planning, family engagement, and problem solving.  

•    Offer ongoing feedback and professional development to enhance facilitator skills. 

•    Collaborate with the Lead Supervisor and Lead Coach to coordinate training/skills building activities based on the identified deficiencies from staff documentation. 

•    Support onboarding and training of new Wraparound Facilitators. 

•    Conduct monthly individual and group supervision and team meetings.

•    Complete performance evaluations annually and support professional development.

•    Approve staff schedules, timecards, and leave requests.

•    Complete observations for new staff within the defined timeframes per the Magellan guidelines.  

•    Ensure timely, accurate, and compliant documentation in accordance with the Magellan and VOASCLA requirements. 

•    Review Plans of Care, contact notes, and all other documents for quality and compliance. 

•    Collaborate with the Lead Coach and Lead Wraparound Supervisor to identify staff training needs.

•    Serve as liaison between staff and executive leadership. 

•    Promote effective coordination with families, schools, child welfare, juvenile justice, and behavioral health providers. 

•    Participate in monthly meetings with the Family Support Organizations (FSO) to collaborate on family services.

•    Support community partnerships that strengthen service delivery.

•    Maintain confidentiality as it pertains to all aspects of clients’ care, staff, and Volunteers of America.

Competencies

1.    Strong programmatic oversight

2.    Effective staff supervision, coaching, and performance management

3.    Data-driven decision making

4.    High standards of ethical practice, integrity, and confidentiality

5.    Proficient verbal and written communication & professionalism

6.    Family and youth engagement

7.    Strategic and operational leadership

8.    Regulatory compliance and quality assurance

Supervisory Responsibility

•    The Wraparound Supervisor oversees the Wraparound Facilitators.  

Required Education and Experience

•    Master’s or higher graduate degree in human services field strongly preferred. 

•    Master’s or higher graduate degree in any field requires a minimum of three (3 ) years of full-time experience working in relevant family, children/youth or community service capacity.

•    Bachelor’s degree in a human services field or any field requires a minimum of four (4 ) years of full-time experience working as a Wraparound Facilitator. *Must be approved by LDH.

Other Requirements

•    Maintain a valid Louisiana driver’s license

Physical Demands

While performing the duties of this job, the employee is frequently required to stand; walk; sit, use hands, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. While performing the duties of this job, the employee can sometimes be exposed to weather conditions. The noise level in the work environment is usually moderate. 

Other Duties

•    Participate in training and development activities as required.

•    Report any acts, incidents or conditions that reflect the possibility of inappropriate participant-to-participant or staff-to-participant relationships.

•    Report any use of physical force and all unusual incidents per VOASCLA policy and state guidelines.

•    Perform other duties as assigned.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Volunteers of America South Central Louisiana, Inc. offers a comprehensive benefit package to include: Health, Dental, and Vision Insurance, 403-B Pension Plan, Short and Long Term Disability Insurances, Life Insurance, paid annual holidays, Vacation and Sick leave.

Equal Opportunity and Affirmative Action employer, Volunteers of America South Central Louisiana, Inc. considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any legally protected status. We will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.