What are the responsibilities and job description for the Level Up Case Manager position at Volunteers of America of North Louisiana?
About Us
Volunteers of America North Louisiana is a faith-based, nonprofit organization with a mission to provide opportunity, promote dignity, and inspire change in all who find their way to us. As a church without walls, we do this through personalized housing, health, and human services that benefit children and families, veterans, individuals with disabilities, and senior adults.
Founded in 1896 by social reformers Ballington and Maud Booth, Volunteers of America began as a movement of “volunteers” who were committed and sought to "reach and uplift" the American people. Volunteers of America North Louisiana began in Shreveport in 1935 with the opening of a shelter for women and children. Leading with our long-standing reputation and brand, the agency has grown to operate 40 programs, which tackle our communities’ most pressing issues and integrate our deep compassion with highly effective programs.
Thanks to our dedicated team of more than 350 employees, along with thousands of volunteers, donors, and supporters, we aim to give hope to thousands of people each year. We endeavor to attract qualified and caring individuals to consider a career with us and experience a collaborative culture that offers challenging, stimulating, and rewarding opportunities for personal and professional growth.
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MISSION:& & Case management collaborates with formerly homeless clients to foster self-reliance.&
They develop, in collaboration with the client, a comprehensive service plan with achievable goals.& Case management provides advocacy in obtaining services both in-house and in the community.& The person who fills this position has a strong working knowledge of how social service systems operate and possess the empathy required to understand and relate to individuals who work within this field the people who interact with it.
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KEY RESPONSIBILITIES:
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- Build high quality relationships with participants to understand the personal experiences of those impacted by homelessness;
- Administer the Youth VI-SPDAT, the standardized housing intake;
- Complete developmentally appropriate assessment goals with youth as determined by needs;
- Provide assistance with obtaining mainstream resources such as SSI, SNAP, etc.;
- Provide for training to client following goals developed in their service plan.& Training may include money management, personal hygiene skills, grocery shopping, and housekeeping, preparation of meals, laundry skills, and community integration;
- Develop a housing plan with each youth and coordinate with appropriate programs depending on housing placement;
- Provide housing search support to youth in partnership with housing staff;
- Assist with move-ins, move-outs, and housing transitions;
- Implement core principles and evidence based practices including, but not limited to Trauma Informed Care;
- Provide one on one CM activities to assist in meeting goals by meeting with them as needed, which includes home visits, apartment checks, and supervision – 20-25 hours of face to face time each week is expected;
- Document services and training provided in Service Point HMIS/LSNDC and client’s file as needed; provide accurate, complete, and timely data, and reports to program management as needed; record data related to program outcomes;
- Collaborate and coordinate educational, vocational, employment, and career development activities;
- Provide for independent living and life skills training to youth and documentation of these events;
- Engage and connect youth with appropriate behavioral health supports; Communicate information necessary to the wellbeing of clients.& Necessary information may include medication changes, missed medication, behavioral observations, changes in service plan, and other information relevant to clients’ wellbeing;& & &
- Ensure client confidentiality per HIPPA standards;
- Complete critical incident reports as needed.& Follow policy for reporting;
- Identify and handle crises and contact Supervisor for needed support and directions;
- Attend appropriate community meetings, and all other activities identified as necessary to meet the outcomes identified in the program;
- Act as liaison with client’s family or next of kin, notifying the family of changes or concerns about the client;
- Develop and maintain positive relationships with agency staff members, outside agencies, and local community;
- On-call for crisis situations;
- Identify and report maintenance problems to the Property Manager;
- Complete any other duty as required by Volunteers of America.
- Transport clients to appointments or community resources
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MINIMUM QUALIFICATIONS:
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- A passion for the Level Up mission to collaborate with youth to foster self-reliance, a belief in the capacity for a young person to change
- Bachelor’s degree in Social Work or related field;
- Demonstrate honesty and authenticity;
- Ability to set limits and boundaries that maintain the helping role and assist others with setting healthy boundaries;
- Ability to communicate effectively with clients, co-workers, volunteers, and supervisor;
- Seeks to improve knowledge, skills, and abilities in related service areas;
- Must be available to work flexible hours.
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PREFERRED QUALIFICATIONS:
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- Proven ability to apply crisis intervention and de-escalation skills;
- Ability to apply theories of Motivational Interviewing, Harm Reduction, Trauma Informed approaches;
- Experience working with homeless or vulnerable populations;
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OTHER REQUIREMENTS:
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- Must have a valid Driver’s License with good driving record and be able to operate a motor vehicle;
- Liability insurance that meets minimal requirements
- Vehicle must display current safety inspection sticker
- Criminal background and driving record will be checked
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PHYSICAL REQUIREMENTS:
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Must be able to walk, sit, stand, stoop, bend, climb stairs, see, hear, and speak.