What are the responsibilities and job description for the Case Manager - Supportive Services for Veteran Families position at Volunteers of America of Massachusetts?
Description
As a Case Manager in our Supportive Services for Veteran Families (SSVF), you’ll have a dynamic and critical role in supporting the well-being and stability of Veterans and their families who are homeless, experiencing housing instability or residing in community based subsidized housing. Our programs help people reach their goals and achieve wellness through a Housing First, client-centered, trauma-informed framework. As part of our Veteran’s service team, the Case Manager will make a difference in the lives of our clients by establishing a supportive relationship and connecting Veterans to resources in order to maintain or obtain permanent housing. Activities may include developing housing plans and budgets with the household, conducting assessments, making referrals, and coordinating services with VA Medical Centers and other community agencies.
PRINCIPLE ACTIVITIES:
· Maintain a caseload of Veteran clients.
· Develop housing plans and budgets with the household and assist in connecting Veterans to resources in order to maintain or obtain permanent housing.
· Assist with increasing veteran household income and prepare the Veteran family to be able to independently maintain housing and become financially independent alongside our VOAMASS integrated services team.
· Conduct assessments and coordinate services/referrals with VA Medical Centers and other community agencies.
· Assist household in applying for housing and subsidy applications, Veterans Administration, Social Security, and other state/federal benefits.
· Maintain regular communication with Veteran household and community partners involved.
· Help identify and remove barriers to permanent housing and complete housing inspections for prospect units.
· Provide education on basic tenant rights & responsibilities.
· Participate in individual supervision, team meetings, internal and external program audits, trainings, and other professional development.
· Follow professional standards and ensure that all services are documented and maintenance of persons served records is completed.
Who We Are || VOAMASS gives members of the community who need help the most the services, support, and self-esteem they need to create a fresh start. At VOAMASS, our dedicated teams are committed to serving the whole person.
Our comprehensive and generous benefits package includes:
- Excellent health, vision, and dental insurance with 85% of medical deductible and certain co-pays paid by employer
- Multiple opportunities to use pre-tax dollars to save for expenses such as health care (flexible spending account), childcare, transit, and parking)
- 403(b) retirement plan with employer match
- 24/7 nurse hotline for urgent health questions
- Employee assistance program to provide help with family concerns, stress management, legal issues, and more
- Employer-paid long-term disability and life insurance
- Pet insurance
- Tuition remission programs
- Loan forgiveness (Public Service Loan Forgiveness (PSLF) program)
- Generous vacation benefits, starting at three weeks and moving to four weeks after three years of employment
- 14 paid holidays, higher than industry average
- Fitness/wellness reimbursement to cover expenses such as gym membership
- Employee discount program on hundreds of items such as computers, cell phone plans and accessories, furniture, hotels, vacation home rentals, etc.
- Cash bonus, with no annual cap, for referring other qualified candidates for employment
VOAMASS is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Salary
New Hires in this role start at 55k per year
Requirements
QUALIFICATIONS:
· BA/AA degree preferred; however, a minimum of 2 years related experience in a case management role may be substituted.
· Knowledge of veteran issues, homelessness, and state & Federal resources highly preferred.
· Computer proficiency is preferred in electronic health records, Microsoft Word and Outlook.