PROGRAM MANAGER - SSVF HELENA

Program Manager of Supportive Services for Veteran Families

Classification: Exempt
Reports to: Director of Veteran Services
Date: July 2025

Each day at Volunteers of America, we strive to exemplify our foundational pillar of Servant Leadership and Cultural Values of Communication, Compassion, Integrity, Respect, and Excellence.

At VOA we are committed to providing opportunities that help staff grow and enhance their skill sets.  As part of this commitment, we invest in on-the-job training to prepare employees for their new positions and offer professional development opportunities, coaching, and career pathways to promote our culture of helping staff advance their careers throughout the organization.

­­­­­­­­­­­­­­­­­­JOB DESCRIPTION

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Summary/Objective 

The Program Manager for Supportive Services for Veteran Families (SSVF) provides program oversight for their respective state location.  This includes staff performance management, budgetary management, accreditation compliance, programmatic compliance and performance.

Essential Functions

• Provide direct supervision and oversight of the Supportive Services for Veteran Families (SSVF) program to ensure program compliance
• Oversee essential SSVF funding grant requirements including but not limited to: eligible enrollments, ensuring adequate grant-required admissions, and supervising appropriate temporary financial assistance spending
• Provide direct supervision of SSVF teammates, providing program guidance and team performance management
• Regularly communicate with the Director of Veteran Services and support individualized goals of communities served. Participate and lead local meetings and collaborative efforts to reach goals.
• Implement policy or accreditation standards to ensure organizational compliance
• Ensures SSVF staff complete all required training per program requirements
• Provide leadership and management of program quality assurance strategies
• Review and approval of documentation needed for grant compliance

Competencies

• Effective communicator, both oral and written
• Solutions and servant-based leadership
• Ethical practice
• Relationship management
• Crisis Management
• Continuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values

Supervisory Responsibility

This position provides regional location-based supervision of SSVF staff in the assigned area.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers, and smartphones.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully.

While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets, and bend or stoop as necessary.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are generally Monday through Friday, 8:00 a.m. to 5:00 p.m.  Occasional evening and weekend work may be required as job duties demand.

Travel

Regular travel required. Travel will include both day and overnight trips as necessary for essential program oversight.

Required Education, Experience or Eligibility Qualifications

• A bachelor's degree in social services or 3-5 years of experience in a closely related field.
• Familiar with veteran services and primarily SSVF or human service program delivery.

Preferred Education and Experience

• Master’s degree in human services or related field
• Two years of program management in the non-profit sector
• Five years of experience in the non-profit sector
• Military/Veteran experience

EEO Statement

Volunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics.  Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.  If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 307-672-0475.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.